Senior Service Delivery Manager

hace 1 mes


Madrid, Madrid, España Ntt Data A tiempo completo

Über die Rolle

Als Senior Service Delivery Manager bei NTT DATA werden Sie für die strategische Steuerung von Kundenbeziehungen verantwortlich. Dabei liegt der Schwerpunkt auf der Sicherstellung der Zufriedenheit unserer Kunden und der aktiven Identifizierung von neuen Geschäftschancen.

Wir erwarten von Ihnen, dass Sie als Fachmann für IT-Outsourcing / IT-Service-Management oder Programmmanagement erfahrene Erfolge vorweisen und über ein technisches Grundverständnis für Netzwerk-Infrastruktur verfügen. Darüber hinaus müssen Sie über verhandlungssichere Englischkenntnisse verfügen und eine Proaktivität, ein verbindlicher Kommunikationsstil sowie ein souveränes Auftreten in einem wachsenden, anspruchsvollen internationalen Umfeld nachweisen.

Wir bieten Ihnen die Chance, sich während der Arbeitszeit weiterzubilden und übernehmen die Kosten für die erforderlichen Kurse, Schulungsunterlagen und Prüfungen. Das Erreichen und Aktuelle Halten relevanter Zertifizierungen wird außerdem mit einem monatlichen Bonus belohnt.

Hier sind die wichtigsten Aufgaben und Anforderungen für Ihre Rolle:

• Steuerung aller Aktivitäten zur Sicherstellung der vertraglichen Verpflichtungen gegenüber internen und externen Stakeholdern

• Steuerung und Eskalationsinstanz für IT Service Prozess Management Team

• Steuerung und Eskalationsinstanz für eingebundene Dienstleister und Partnerfirmen

• Überwachung der Servicequalität, der Service Level Agreements, Abrechnungen sowie kaufmännischer Auswirkungen auf den Gesamtvertrag

• Management weiterer vertraglicher Anforderungen (z.B. Lizenzmanagement)

• Fachliche Führung und Steuerung von standortübergreifendem Personal sowie Themenbereichen

• Hauptansprechpartner für unseren Kunden in allen Belangen des Servicemanagements

• Aktive Unterstützung der Weiterentwicklung unserer Services

Wir erwarten, dass Sie sich aktiv an die Entwicklung von neuen Strategien und Konzepten beteiligen und gemeinsam mit unserem Team zur Steigerung des Kundenservice beitragen.



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