Application Service Delivery Manager
hace 1 mes
Role Overview
Sgs is seeking a highly skilled Application Service Delivery Manager to oversee the lifecycle of corporate IT applications, ensuring commitments are met and value is delivered. The successful candidate will be responsible for managing service risks, monitoring KPIs, and proposing improvements to ensure services have adequate capacity and performance.
Key Responsibilities:
- Manage service delivery to meet SLAs
- Diagnose issues and take corrective actions
- Monitor capacity and address shortfalls
- Validate incident categorization and prioritization
Requirements:
- Bachelor's degree with relevant IT or Computer science background
- Customer facing management experience
- Relevant experience managing requirements through the entire delivery and operational life cycle
- Excellent verbal and written communication skills
About Sgs
Sgs is the world's leading testing, inspection and certification company, recognized as the global benchmark for sustainability, quality and integrity.
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