Service Delivery Excellence Manager

hace 2 días


Madrid, Madrid, España Amaris Group Sa A tiempo completo

Grow Your Career with Amaris Consulting

We are seeking an experienced UX/UI Service Delivery Excellence Manager to join our dynamic team in Spain. As a key member of our organization, you will be responsible for delivering exceptional services to our clients while driving operational efficiency and excellence.

About the Role:

The successful candidate will oversee multiple projects or services simultaneously, ensuring timely delivery and high-quality standards. You will act as the primary point of contact between the client and our company, managing expectations, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:)

  • Ensure service delivery aligns with established quality standards and SLA compliance
  • Monitor and report key performance metrics related to services
  • Collaborate on initiatives to enhance existing services and implement new projects
  • Optimize processes to improve operational efficiency and identify areas for improvement
  • Oversee costs associated with service delivery and ensure services are delivered within budget

What We Offer:

Amaris Consulting is proud to offer a competitive salary of €80,000 per year, commensurate with experience. Additionally, we provide flexible policies, remote work options, and fantastic social benefits like transit tickets, restaurant discounts, kindergarten support, and private health insurance. Our employees also enjoy an annual personal budget and company-paid certifications, as well as access to our Tech Academy catalog and Udemy E-learning Platform.

Requirements:)

  • 3-4 years of background in UX/UI
  • Fluent communication in English and Spanish
  • Strong problem-solving skills, conflict resolution, and organizational abilities
  • Experience with project management, financial management, and operational management

Join Us:

At Amaris Consulting, we believe in empowering our employees to unleash their full potential. If you are a motivated professional looking to grow your career in a dynamic and global environment, we encourage you to apply for this exciting opportunity.



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