Senior Service Delivery Manager
hace 3 semanas
We are seeking a highly skilled Senior Service Delivery Manager to lead our team of Service Delivery Specialists across four countries. As a key member of our organization, you will be responsible for driving process improvements, optimizing resource allocation, and ensuring financial control.
Key Responsibilities- Team Leadership & Performance Management: Lead and develop a team of Service Delivery Specialists, ensuring high-quality service delivery and a customer-centric approach.
- Financial Control & Reporting: Manage project budgets, ensure financial alignment with company goals, and provide detailed reporting on financial performance and resource utilization.
- Pipeline & Resource Management: Oversee project pipelines, allocate resources efficiently, and use data-driven insights for capacity planning and staffing adjustments.
- Project Management & Methodology Improvement: Continuously enhance project management processes, implement best practices, and ensure consistent, efficient delivery.
- Quality Control & Continuous Improvement: Establish quality control measures, review outcomes regularly, and drive initiatives to improve both customer satisfaction and team performance.
If you have a passion for leadership, customer satisfaction, and continuous improvement, we encourage you to apply for this exciting opportunity.
Requirements- Experience in leading teams.
- Experience in IT implementations, services, project management, and other one-off activities.
- Fluent in English and at least one of the additional languages: Norwegian, Swedish, Danish, and/or Dutch.
We offer a competitive salary package, hybrid work arrangements, and a dynamic work environment that fosters growth, trust, and collaboration.
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