Senior Service Delivery Manager
hace 1 día
Job Summary:
We are seeking a highly skilled Senior Service Delivery Manager to join our team at Straumann Group. As a key member of our organization, you will be responsible for managing and enhancing the delivery of infrastructure services through effective vendor management.
Main Responsibilities:
- Develop and maintain strong relationships with key vendors
- Negotiate, manage, and monitor Master Service Agreements (MSAs) for infrastructure services
- Conduct regular reviews with vendors to assess performance against Service Level Agreements (SLAs)
- Identify areas for improvement and implement corrective actions
Requirements:
- Bachelor's or Master's degree in Business Management, Information Systems, Computer Science, or a related field
- Certifications in IT Service Management (ITIL V4) and Project Management (Prince2, Scrum, etc.)
- At least 15 years of experience in IT, with a focus on Service Delivery Management, application, infrastructure, software development, and operation technology
- Strong verbal and written communication skills in English
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading company in the industry
- Collaborative and dynamic work environment
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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