Technical Support Specialist for Lenovo Premier Customers
hace 7 días
This role is an opportunity to provide top-notch assistance to Lenovo's Premier Support customers. The ideal candidate will be fluent in Italian and comfortable communicating in English, with a passion for helping customers resolve technical issues related to hardware and software.
The key responsibilities of this position include complete troubleshooting to diagnose reported problems within the client product portfolio (notebooks, desktops & tablets). Working closely with a Team leader, you will ensure seamless case handling and effective customer communication throughout the process. You will also learn to become one of our expert troubleshooters, quickly resolving any hardware or software difficulties.
The mission of this role includes:
- Problem-solving support: Assist customers and field engineers by diagnosing problems through full troubleshooting
- Tech-issue resolution: Identify the cause of hardware/software faults and provide the right solution to fix the issues
- Communication: Resolve matters of questions over the phone, email, or by sending the technician with parts to fix the subject onsite
- Efficiency: Collaborate with the Technical Account Management crew to keep an eye on problems and ensure they get resolved quickly
- Customer guidance: Advise and educate customers through personal experience and provide full guideline documentation
- Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when relevant
The requirements for this role include:
- Language skill: Fluent in English & Italian
- Effective communicator: Strong written and verbal communication skills
- Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets, and confident with Windows Operating System and Microsoft Products
- Time efficiency: Capable of prioritizing tasks and managing daily work efficiently
- Outstanding organizational skills: Proactive, eager to learn, and focused on finding solutions
We offer a highly competitive base salary of €19,000 per annum, along with additional benefits including:
- €6.23/day meal voucher (€124/month)
- A commuting allowance of €50 per month (€600 per annum)
- Monthly incentives based on performance up to €1585 extra
- Paid personal days per annum in case of emergencies and short-term absence
- A hybrid working model in an outstanding work location and facilities
- Fully paid training that optimally prepares you for your job
- Extra perks such as chill-out zone, multisport card, employee assistance program, office snacks & drinks, and referral bonus
About us
At CPM International, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients.
We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether
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