Device Support Engineer
hace 16 horas
We're seeking a highly skilled Software Support Engineer to join our Device Support Engineering team. As a key member of our team, you'll be responsible for providing first-level engineering support, including troubleshooting and debugging for customer-reported issues across various Amazon Devices.
Your Key Responsibilities- Offer expert support to customers via phone, email, or chat, resolving technical issues efficiently and effectively.
- Collaborate with cross-functional teams, including Customer Service, Development, and Product, to drive customer satisfaction and improve overall product quality.
- Stay up-to-date with the latest technologies and innovations in the field, applying your knowledge to drive Operational Excellence and continuous improvement.
- Participate in training programs to enhance your skills and expertise, ensuring you remain at the forefront of industry developments.
- Contribute to the development of documentation, knowledge bases, and process improvements to facilitate seamless knowledge sharing and adoption within the team.
We offer a competitive salary package, estimated to be around $140,000 per year, reflecting the importance of this role and the value we place on your expertise.
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Software Engineer for Device Support Excellence
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