Device Support Engineer

hace 16 horas


Madrid, Madrid, España Amazon A tiempo completo
About This Opportunity

We're seeking a highly skilled Software Support Engineer to join our Device Support Engineering team. As a key member of our team, you'll be responsible for providing first-level engineering support, including troubleshooting and debugging for customer-reported issues across various Amazon Devices.

Your Key Responsibilities
  1. Offer expert support to customers via phone, email, or chat, resolving technical issues efficiently and effectively.
  2. Collaborate with cross-functional teams, including Customer Service, Development, and Product, to drive customer satisfaction and improve overall product quality.
  3. Stay up-to-date with the latest technologies and innovations in the field, applying your knowledge to drive Operational Excellence and continuous improvement.
  4. Participate in training programs to enhance your skills and expertise, ensuring you remain at the forefront of industry developments.
  5. Contribute to the development of documentation, knowledge bases, and process improvements to facilitate seamless knowledge sharing and adoption within the team.

We offer a competitive salary package, estimated to be around $140,000 per year, reflecting the importance of this role and the value we place on your expertise.



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