Amazon Devices Support Engineer

hace 16 horas


Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking a highly skilled Software Support Engineer to join our Device Support Engineering (DSE) team, part of the Device Services and Security (DS2) organization. As a technical expert, you will provide critical support for Amazon Devices Business, ensuring partners and mission-critical services can sustain and accelerate business results.

The ideal candidate will have a strong background in software development or technical support, with experience troubleshooting and debugging technical systems. Proficiency in scripting modern programming languages, such as Python or JavaScript, is also required. Additionally, knowledge of distributed applications/enterprise applications and UNIX/Linux operating systems is a plus.

Key Responsibilities
  • Provide first-level engineering support, including extensive troubleshooting and debugging for customer-reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices, and platform services behind these devices.
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.
  • Define and validate the supportability aspects and metrics for emerging and existing Amazon Device product lines like FireTV, Tablets, Streaming Devices, eInk, Alexa-enabled devices, etc.
  • Support ownership of one or more Device products or components and drive Operational Excellence.
Requirements
  • 4+ years of software development or 5+ years of technical support experience.
  • Experience scripting in modern programming languages.
  • Experience troubleshooting and debugging technical systems.
  • Experience in agile/scrum or related collaborative workflow.
  • Strong communication skills and experience in handling high-severity incident management calls.
What We Offer

We offer a competitive salary of approximately $120,000 per year, based on experience and location. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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