Amazon Lending Support Specialist

hace 17 horas


Madrid, Madrid, España Amazon A tiempo completo

About Amazon Lending

At Amazon, we are passionate about enabling the growth of small businesses by removing a critical barrier – access to capital. Our mission is to provide fast and convenient access to working capital for micro, small, and medium-sized businesses on Amazon.

Job Overview

We are looking for a highly motivated Support Engineer to join our growing team. As a member of our team, you will have the opportunity to develop your career while supporting lending services, platforms, and our unique culture.

Key Responsibilities

  • Onboard 3P partners and support partner requests
  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services
  • Work on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts, AWS, web technologies projects
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Customer notification and workflow coordination and follow-up to maintain service level agreements

Requirements

  • Experience troubleshooting and debugging technical systems (3+ years)
  • Experience scripting in modern programming languages
  • Experience in agile/scrum or related collaborative workflow

Benefits and Salary

Amazon offers a competitive salary, estimated at $100,000 - $120,000 per year, based on location and experience. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

About the Role

This is an excellent opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams, this role may be for you.



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