Software Engineer for Device Support Excellence

hace 1 semana


Madrid, Madrid, España Amazon A tiempo completo

Unlock a world of possibilities as a Software Engineer for Device Support Excellence at Amazon. We're seeking a skilled professional to join our team in this exciting role.

About the Role

This is an exceptional opportunity to work with cutting-edge technology and be part of a dynamic team that's shaping the future of device support. As a Software Engineer, you'll be responsible for providing top-notch support to our customers, analyzing complex issues, and collaborating with cross-functional teams to drive operational excellence.

Key Responsibilities

  • Deliver high-quality support to customers through extensive troubleshooting and debugging of customer-reported issues.
  • Work closely with development and product teams to improve customer experience.
  • Develop tools and scripts to resolve operational burden and enhance support efficiency.
  • Analyze complex application code and suggest code fixes to resolve support issues.
  • Collaborate with global engineering teams to hand-off or take over active support issues.

About the Team

You'll be part of the Device Support Engineering (DSE) team, which provides support for Amazon Devices Business. Our team offers a range of support services to ensure partners and mission-critical services can sustain and accelerate business results.

Requirements

  • 2+ years of software development or technical support experience.
  • Experience scripting in modern programming languages (e.g., Bash, Python, Perl, Ruby).
  • Strong communication skills and experience handling high-severity incident management calls.

Preferred Qualifications

  • Knowledge of web services, distributed systems, and web application development.
  • Experience working with device technologies under development.

About the Company

Amazon is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Salary Range: $120,000 - $180,000 per year
Benefits: Comprehensive health insurance, 401(k) plan, paid time off, and more.


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