Device Support Engineer

hace 1 día


Madrid, Madrid, España Amazon A tiempo completo

Unlock a world of possibilities as a Device Support Engineer in Amazon's Device Services and Security org. This role offers the chance to make a real impact on customer satisfaction by providing top-notch support for Amazon Devices Business.

About the Job

This is an exciting opportunity to join our team and be part of delivering exceptional customer experiences. As a Device Support Engineer, you will work closely with technical and business stakeholders to resolve complex issues and improve product supportability.

Key Responsibilities:

  • Troubleshooting and Debugging: Provide first-level engineering support, including extensive troubleshooting and debugging for customer-reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices, and platform services behind these devices.
  • Customer Notification and Workflow Coordination: Coordinate and follow up with customers to maintain service level agreements.
  • Support Ownership: Own support activities for one or more device products or components and drive Operational Excellence.
  • Tool Development: Develop tools and scripts to resolve operational burdens of support/dev engineers and front-line customer support teams.
  • Complex Code Understanding: Read and understand complex application code and suggest code fixes to resolve support issues.
  • Global Collaboration: Work with global engineering teams for handing off or taking over active support issues and create a team-specific knowledge base.

About the Team

Our team, Device Support Engineering (DSE), provides support for Amazon Devices Business, ensuring partners and mission-critical services can sustain and accelerate business results. We offer a range of support services to ensure seamless customer experiences.

Requirements:

  • Experience: 2+ years of software development or technical support experience.
  • Scripting Knowledge: Experience scripting in one or more languages (e.g., Bash, Python, Perl, Ruby).
  • Troubleshooting Skills: Experience troubleshooting and debugging technical systems.
  • API Experience: Experience working with REST API-based services.
  • Communication Skills: Strong communication skills and experience handling high-severity incident management calls.

About You

We're looking for someone who is passionate about problem-solving and operational excellence. If you have a demonstrated skill and passion for solving problems at their root, stepping back to understand the broader context, we want to hear from you

Earnings Potential: $120,000 - $150,000 per year, depending on your background and experience.


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