Device Support Engineer: Tech Expert for Everyday Innovations

hace 2 días


Madrid, Madrid, España Amazon A tiempo completo

**Job Summary:**

We are seeking a highly skilled Software Support Engineer to join our Device Support Engineering (DSE) team at Amazon. As a key member of our organization, you will provide top-notch technical support for customers using Amazon devices every day.

Key Responsibilities:

  1. Provide first-level engineering support, including extensive troubleshooting and debugging for customer-reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices, and platform services behind these devices.
  2. Notify customers and coordinate workflow to maintain service level agreements.
  3. Define and validate supportability aspects and metrics for emerging and existing Amazon Device product lines, such as FireTV, Tablets, Streaming Devices, eInk, Alexa-enabled devices, etc.
  4. Take ownership of one or more Device products or components and drive Operational Excellence.
  5. Develop tools and scripts to resolve operational burdens for support/dev engineers and front-line customer support teams.
  6. Analyze complex application code and suggest code fixes to resolve support issues.
  7. Collaborate with Global engineering teams for handing-off or taking over active support issues and create a team-specific knowledge base and continuously improve skill sets.

About the Team:

Our Device Support Engineering (DSE) team is part of the Device Services and Security (DS2) org and provides support for Amazon Devices Business. We offer a range of Support Services to ensure partners and mission-critical services can sustain and accelerate business results.

BASIC QUALIFICATIONS:

  • 2+ years of software development experience or 2+ years of technical support experience.

Estimated Salary: $85,000 - $110,000 per year



  • Madrid, Madrid, España Amazon A tiempo completo

    About This OpportunityWe're seeking a highly skilled Software Support Engineer to join our Device Support Engineering team. As a key member of our team, you'll be responsible for providing first-level engineering support, including troubleshooting and debugging for customer-reported issues across various Amazon Devices.Your Key ResponsibilitiesOffer expert...


  • Madrid, Madrid, España Amazon A tiempo completo

    Unlock a world of possibilities as a Software Engineer for Device Support Excellence at Amazon. We're seeking a skilled professional to join our team in this exciting role.About the RoleThis is an exceptional opportunity to work with cutting-edge technology and be part of a dynamic team that's shaping the future of device support. As a Software Engineer,...


  • Madrid, Madrid, España Engineeringuk A tiempo completo

    **Overview of Device Software Engineer Role at Engineeringuk**We are seeking an experienced Device Software Engineer to join our team at Engineeringuk. As a key member of our organization, you will be responsible for designing and implementing reliable, high-performance SDKs for various Amazon devices.About the Team:We are a relatively new team at...


  • Madrid, Madrid, España Abbott Laboratories A tiempo completo

    Responsibilities:The Medical Device Support Expert will be responsible for providing technical support to customers and sales representatives across the region. This will involve traveling extensively (approximately 25% of the time) to visit customers and provide training on our medical devices. The ideal candidate will have a strong background in biomedical...


  • Madrid, Madrid, España Amazon A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Engineer to join our Device Support Engineering team. As a technical expert, you will provide first-level support for Amazon Devices Business, troubleshooting and debugging complex issues with Fire TV, Kindle Tablets, Echo devices, and platform services.


  • Madrid, Madrid, España Amazon A tiempo completo

    About the RoleWe are seeking a highly skilled Software Support Engineer to join our Device Support Engineering (DSE) team, part of the Device Services and Security (DS2) organization. As a technical expert, you will provide critical support for Amazon Devices Business, ensuring partners and mission-critical services can sustain and accelerate business...

  • Medical Device Expert

    hace 1 semana


    Madrid, Madrid, España Sgs A tiempo completo

    Job OverviewAs a highly skilled Medical Device Expert, you will be responsible for conducting thorough assessments of Cardiovascular and Soft Tissue products. This role involves ensuring that technical file reviews adhere to all applicable requirements, including the European Medical Device Regulation (MDR), Medical Device Directive (MDD), and UKCA for Class...


  • Madrid, Madrid, España Tech Domain A tiempo completo

    We are looking for an experienced IT Support Specialist to join our team at Tech Domain. As an onsite engineer, you will be responsible for providing technical assistance and support for various contractual tasks in your area.Our ideal candidate will have expertise in System Desktop Administration, Customer Service, Incident/Change/Release management, and...


  • Madrid, Madrid, España Photocentric A tiempo completo

    Company Overview: MasterChef World is a rapidly growing platform that allows food enthusiasts to explore cooking and mixology creatively. With a mission to establish a gold standard in content and community tech platforms, the company is expanding its product globally.Salary: We offer a competitive salary of $120,000 per year, commensurate with...


  • Madrid, Madrid, España Vision Achievement A tiempo completo

    Job Summary: We are seeking a detail-oriented Medical Device UDI Labeling Specialist to support our client organization in achieving compliance with global UDI requirements.Overview: Vision Achievement is looking for an experienced expert to lead the implementation of UDI-compliant labeling solutions for medical devices. The ideal candidate will have a deep...


  • Madrid, Madrid, España Amazon A tiempo completo

    Company Overview: Amazon is a leading technology company that provides a range of products and services to customers worldwide. The Device Support Engineering (DSE) team, part of the Device Services and Security (DS2) organization, provides support for Amazon Devices Business.Job Description: We are seeking a highly skilled DevOps Engineer to join our team....


  • Madrid, Madrid, España Jordan Martorell S.L. A tiempo completo

    About the Role:We are seeking a highly skilled Strategic Marketing Expert to join our team in Madrid, Spain. This is an exciting opportunity to contribute to the development and implementation of marketing strategies for surgical innovations.Responsibilities:The successful candidate will be responsible for leading the project management of marketing...


  • Madrid, Madrid, España Abbott Laboratories A tiempo completo

    About Abbott LaboratoriesAbbott is a leading global healthcare company that strives to improve lives at all stages through innovative medical solutions. Our portfolio spans diagnostics, medical devices, nutritionals, and branded generic medicines, serving people in over 160 countries.Job SummaryWe are seeking an experienced Medical Device Sales Support...


  • Madrid, Madrid, España Amazon A tiempo completo

    Company Overview: Amazon has revolutionized consumer electronics with innovative products like the Kindle, Fire tablets, Fire TV, and Amazon Echo. We continue to push boundaries of innovation, creating devices that enhance connectivity, simplify everyday life, and elevate the user experience.Job Summary: As a Senior Embedded Linux Engineer (Senior Software...

  • Tech Support Expert

    hace 1 mes


    Madrid, Madrid, España Head Hunt International A tiempo completo

    Head Hunt International About the Role:We are seeking a highly skilled Tech Support Expert to join our team in Athens, Greece. As a Tech Support Expert, you will play a critical role in providing exceptional customer support and technical expertise to our clients.Key Responsibilities:Provide timely and effective solutions to customers' technical issuesAssist...


  • Madrid, Madrid, España Amazon A tiempo completo

    About the RoleAs a Senior Software Development Engineer on our Device OS team, you will be part of a group that owns critical Android framework components, services, tools, and application development frameworks. Your primary responsibility will be to conceive and design innovative consumer product experiences, working closely with cross-disciplinary staff...


  • Madrid, Madrid, España Amazon A tiempo completo

    About AmazonAmazon, a leading company in smart home security products, offers an innovative approach to monitoring homes through video feeds. With a focus on enhancing overall security and convenience, Amazon's ecosystem integrates with various smart home devices.Job OverviewWe are seeking a skilled Tech Support Engineer to join our Data Science and...


  • Madrid, Madrid, España Amazon A tiempo completo

    Unlocking Innovation in Device Operating SystemsWe are seeking an experienced Software Development Engineer to join our team at Amazon, where you will play a key role in shaping the future of device operating systems.About the Role:Design and Implement High-Performance SDKs: You will be responsible for designing and implementing reliable, high-performance...


  • Madrid, Madrid, España Amazon A tiempo completo

    eero is a pioneer in WiFi mesh technology, and we're seeking an expert Software Development Engineer to help us revolutionize home connectivity. With a strong background in computer science and proficiency in C or C++, you'll be responsible for enhancing our networking experiences, investigating customer issues, and delivering rapid board bring-ups and...


  • Madrid, Madrid, España Cpl Healthcare A tiempo completo

    Job OverviewCpl Healthcare is seeking an experienced Regulatory Affairs Director to lead the strategic lifecycle management of medical devices in global regions. This role requires a strong understanding of regulatory requirements and compliance for medical devices in Europe, the UK, and growth markets.About the RoleWe offer an attractive salary and package...