Device Support Engineer: Tech Expert for Everyday Innovations
hace 2 días
**Job Summary:**
We are seeking a highly skilled Software Support Engineer to join our Device Support Engineering (DSE) team at Amazon. As a key member of our organization, you will provide top-notch technical support for customers using Amazon devices every day.
Key Responsibilities:
- Provide first-level engineering support, including extensive troubleshooting and debugging for customer-reported issues in Fire TV, Kindle Tablets, E-Reader, Echo devices, and platform services behind these devices.
- Notify customers and coordinate workflow to maintain service level agreements.
- Define and validate supportability aspects and metrics for emerging and existing Amazon Device product lines, such as FireTV, Tablets, Streaming Devices, eInk, Alexa-enabled devices, etc.
- Take ownership of one or more Device products or components and drive Operational Excellence.
- Develop tools and scripts to resolve operational burdens for support/dev engineers and front-line customer support teams.
- Analyze complex application code and suggest code fixes to resolve support issues.
- Collaborate with Global engineering teams for handing-off or taking over active support issues and create a team-specific knowledge base and continuously improve skill sets.
About the Team:
Our Device Support Engineering (DSE) team is part of the Device Services and Security (DS2) org and provides support for Amazon Devices Business. We offer a range of Support Services to ensure partners and mission-critical services can sustain and accelerate business results.
BASIC QUALIFICATIONS:
- 2+ years of software development experience or 2+ years of technical support experience.
Estimated Salary: $85,000 - $110,000 per year
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