Commercial Network Development Manager for Iberia Region

hace 24 horas


Madrid, Madrid, España Inpost España A tiempo completo

Experience a new level of growth and development as a Commercial Network Development Manager for the Iberia region at InPost España. This exciting opportunity is perfect for a highly motivated individual who is passionate about building and managing relationships with small to medium-sized business partners.

We are looking for someone who can effectively oversee our independent landlord network and support the expansion of new points of delivery (APMs) in Madrid. If you have a results-driven mindset, strong influencing and negotiation skills, and excellent communication skills, we encourage you to apply.

In this role, you will be responsible for:

  • Managing all escalations from our independent landlord portfolio, ensuring timely responses and fast resolutions that drive high customer satisfaction
  • Resolving day-to-day operational issues preventing successful delivery or collection of parcels
  • Sharing feedback and insights across the Iberia Network team to refine strategies for independent partners
  • Conducting thorough analysis of queries to assess contract compliance and applying penalties when necessary
  • Collaborating closely with Customer Support, Deployment, Legal, and Finance teams to streamline processes and improve the management of independent partner queries
  • Proactively finding solutions with independent partners to mitigate additional InPost costs, such as locker removals
  • Supporting the expansion of new APMs by identifying opportunities and contributing to the strategic growth of the network
  • Monitoring key performance indicators (KPIs) and reporting progress to the Head of Account Management, ensuring alignment with strategic goals

What makes this role unique?

This is an exceptional opportunity to join a dynamic team at a time of rapid growth. You will have the chance to make a real impact on the company's success and contribute to the development of a world-class logistics network. With a competitive salary and flexible working hours, you will enjoy an excellent work-life balance and opportunities for professional growth within the company.

Requirements:

  • Proven experience in building and developing client relationships, especially with SMBs
  • A results-driven mindset with the ability to think creatively to overcome challenges
  • Strong influencing and negotiation skills; you can effectively communicate the value proposition to key stakeholders
  • A natural collaborator who thrives in a team environment, is accountable, and has excellent communication skills
  • Agile and responsive with the ability to prioritise and manage multiple opportunities while driving execution
  • Highly organised with excellent time management skills, and a constant drive to improve efficiencies
  • Growth mindset, a positive attitude, and a strong appetite for learning and personal development
  • Exceptional attention to detail to identify data inconsistencies and gaps, and the ability to rectify them
  • Confidence in using reporting systems, databases, and CRM tools (experience with Gainsight or similar platforms is a plus)

Salary: €40,000 - €60,000 per year, depending on experience

Benefits include:

  • Excellent working environment
  • Professional growth within the company
  • Flexible working hours
  • Online platform for lifelong learning
  • Competitive salary
  • Flexible remuneration services can be contracted

Inclusive Culture

InPost España is committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We believe that our differences are what make us stronger, and we strive to promote equality and inclusion in all aspects of our business.



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