Travel Industry Expert Sought for Key Customer Communications Role

hace 3 semanas


Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

About eDreams ODIGEO

We are a leading travel tech company revolutionising the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

With 20 million customers, 44 markets, 5 brands, and 52M members in Prime, we're constantly innovating to meet the evolving needs of our customers.

About the Role

We're seeking an experienced VIP Customer Communications Specialist to join our eDreams ODIGEO Communications team in Barcelona.

This role is ideal for someone with a passion for the travel industry, a keen sense of judgement, tact, diplomacy, and crisis communication skills.

You will be responsible for managing VIP accounts and their related complaints, identifying potential legal and reputational risks, and supporting process improvement.

Key Responsibilities:

  • Manage VIP accounts and its related complaints end-to-end by identifying potential legal and reputational risks as well as support process improvement;
  • Proactively work and follow-up on all the VIP customer touch points to ensure an excellent Customer Experience with the best-in-class service to these highly valued individuals;
  • Identify the potential PR risks in both national and local media and legal risks to mitigate negative impact in liaison with the relevant stakeholders with the aim to minimise negative visibility in print, broadcast TV, and online by managing these complaints;
  • Support other VIP tasks such as: Social Care channels and legal customer complaints;
  • Support VIP Communications projects collaborating with the team members when required;
  • Measure, analyse, and report on the results of initiatives;

Requirements

To be successful in this role, you will need:

  • A background in Tourism will be required in your daily work;
  • Minimum 1 year of previous generalist experience in the management of VIP accounts, sensitive customer complaints, PR, media relations, and/or Social Media management;
  • Experience in handling VIP accounts;
  • A high level of GDS Amadeus and/or Galileo knowledge is a must;
  • Used to work with CRM tools;
  • Ability to work with Gsuite;
  • Excellent writing and speaking communication skills as well as an excellent grammar at least in one of the following languages at native level: German, English, Spanish, French; and a proficient level in one of the following languages: German, English, Spanish, French;
  • Proficient level of English is a must;

Benefits

We offer a competitive salary, benefits package including flexible benefits, performance-based bonuses, birthday day off, discounts, partnerships, relocation support, and the possibility of choosing your equipment and even better-keeping it for free after 3 years.

Growth opportunities to empower your career and unleash your potential, personalised career paths, and the eVOLVE Program will help you discover, grow, and thrive.

Internal mobility opportunities let you pursue horizontal career changes and promotions.

Your Wellbeing is our Priority. Embrace Freedom and Flexibility. At eDreams ODIGEO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome not time-in-seat.

An estimated salary range of $60,000 - $80,000 per year, depending on experience.



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