Senior Customer Communications Specialist
hace 3 semanas
Role Overview
We are seeking an experienced VIP Customer Communications Specialist to join our eDreams ODIGEO Communications team in Barcelona. As a key member of our team, you will be responsible for managing sensitive customer complaints, identifying potential risks, and supporting process improvement initiatives.
Key Responsibilities
- Manage VIP accounts and complaints end-to-end, identifying potential legal and reputational risks.
- Proactively work with customers to ensure an excellent experience and provide best-in-class service.
- Identify and mitigate PR risks in national and local media, and legal risks to minimize negative impact.
- Support other VIP tasks, such as Social Care channels and legal customer complaints.
- Collaborate with the team on VIP Communications projects and measure, analyze, and report on results.
About eDreams ODIGEO
eDreams ODIGEO is a leading travel tech company, revolutionizing the travel booking experience through consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. With 20 million customers, 44 markets, and 5 brands, we offer a unique opportunity to explore multiple business areas and deepen your knowledge of the e-commerce, tourism, and consumer industries.
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