Customer Experience Representative

hace 2 semanas


La Coruña, La Coruña, España IWG Careers A tiempo completo

Role Summary

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We are seeking a highly motivated and experienced Customer Experience Representative to join our team at IWG Careers. As a key member of our centre team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience at our Regus centres.

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About the Centre

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Our centre is a vibrant and dynamic workplace, providing a supportive environment for our customers to grow their businesses. We offer a range of amenities, including high-speed internet, meeting rooms, and a fully equipped kitchen.

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Responsibilities

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The successful candidate will be responsible for:

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  • Providing exceptional customer service, ensuring that our customers have an outstanding experience at our Regus centres\
  • Working closely with new and existing customers, solving problems and making sure they have everything they need\
  • Ensuring that our centres are always clean, tidy, and well-maintained\
  • Maintaining accurate records and reports, as required\
  • Performing other duties, as required by the business\
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Requirements

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To be successful in this role, you will need:

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  • A good communicator, with the ability to build strong professional relationships and empathise with people's needs\
  • Happiness taking ownership of problems and finding ways to solve them\
  • Positive, enthusiastic, and able to adapt to fast-changing situations\
  • Confident using MS Office and other basic IT packages\
  • An estimated salary range of £18,000 - £22,000 per annum, depending on experience\


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