Customer Service Ambassador
hace 5 días
We are a collective of highly skilled professionals at TaskUs Llc Europe, dedicated to delivering exceptional customer experiences. Our team is responsible for protecting our partners' interests and supporting their long-term success through innovation and technology.
About the RoleAs a Customer Care Specialist, you will play a critical role in providing world-class service to our customers across all channels, including chat, email, and phone. Your primary objective will be to deliver accurate, efficient, and respectful interactions that meet our high standards for performance.
Responsibilities- Provides top-notch customer experience in interactions with customers across all channels.
- Actively contributes to our evolving tone and style as a CX team, making us more and more customer-focused.
- Effectively handles escalated customers or cases from other specialists, while escalating complex issues to TLs when necessary.
- Proactively flags potential issues in the customer journey and voices concerns early and often.
To succeed in this role, you must be fluent in English (C1/C2) speaking and writing, hold a Bachelor's degree, and have 1-2 years of experience in customer support or tech support. Additionally, you should be able to collaborate effectively with your team, prioritize business needs over individual or team-level needs, and build strong relationships outside of the CX team.
CompensationThe estimated salary for this position is between €25,000 - €35,000 per annum, depending on location and experience. This figure is based on industry standards and takes into account the level of expertise required for this role.
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