Driving Revenue Growth and Operational Excellence

hace 2 semanas


Málaga, Málaga, España Pragmatic Play A tiempo completo

Are you a seasoned professional looking to make a meaningful impact in a dynamic and innovative organization?

We are seeking an experienced Operations Manager to join our team in Malaga, where you will play a critical role in driving revenue growth and operational excellence.

About Us
We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

Your Role
In this exciting opportunity, you will be responsible for maintaining and growing revenue across program(s), ensuring profitability, and overseeing client relationships. You will also lead the development and performance of direct reports and their associates, while providing guidance on company policies and standards.

Key Responsibilities:
- Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization, and retention.
- Ensure program has proficient training, staff development, and effective employee relation/recognition programs.
- Select, train, and develop, and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements.
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.

Requirements:
- Bilingual or proficient in English.
- Associate's Degree preferred with more than ten years of experience (with two to four years of progressive management experience) preferred.
- Ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals.
- Ability to coach and develop action plans, which maximize performance, and provide effective feedback.
- Excellent communication skills, both written and verbal.

What We Offer:
- Competitive salary: €60,000 - €80,000 per year, depending on experience.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.

If you are a results-driven professional with a passion for driving business growth and operational excellence, we encourage you to apply for this exciting opportunity.



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