Hospitality Operations Lead
hace 3 días
We are seeking a proactive and skilled Customer Relations Manager to join our team in Mijas, Malaga, Spain. As a Customer Relations Manager at Rinconrent, you will have the opportunity to build strong relationships between property owners and guests, driving satisfaction and operational excellence.
Rinconrent is a leading company in the short-term rental industry, committed to growth and excellence. Our core values include innovation, system enhancement, and exceptional service. We offer a supportive and innovative work environment, opportunities for career growth and professional development, and a diverse and dynamic team.
Job Description
This role is responsible for providing excellent customer service, managing CRM systems, optimizing reservations, assisting with guest inquiries, resolving issues, and acting as liaison between guests and our service team. You will be the cornerstone of relationships between property owners and guests, driving satisfaction and operational excellence.
Key Requirements
We are seeking an individual with native or advanced proficiency in English (C1 or higher) plus either Spanish (C1 or higher) or a Scandinavian language. Proven background in customer service, front office, reception, or account management is ideal. Strong problem-solving and mediation skills, ability to manage multiple tasks seamlessly, and technical proficiency with PMS, VRMS, portals, extranets, and CRM systems are required.
Working Conditions
A full-time position with rotating shifts from Monday to Sunday, including weekends and public holidays. A valid EU driving license is required. Salary: €28,000 - €38,000 per year.
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