Business Development Representative
hace 3 días
Our client is a leading tech innovator in Estonia, equipping sales and marketing teams worldwide with powerful software tools. With over 100,000 companies relying on their cloud-based solutions, they've become one of the country's top innovators.
About the RoleWe're seeking a B2B Customer Care Specialist to join our dynamic Lisbon team. In this role, you'll provide exceptional support to French-speaking clients while collaborating with various teams to ensure customer satisfaction and loyalty.
Responsibilities- Provide first-class assistance to clients via emails, chat, and phone, resolving inquiries in a timely and professional manner.
- Troubleshoot technical issues and deliver tailored solutions to meet customer needs.
- Collaborate with product, engineering, and customer success teams to stay updated on the latest features and enhancements.
- Guide both new and existing customers to maximize their use of our tools and services.
To succeed in this role, you'll need:
- Fluency in French and English.
- At least 1 year of experience in customer-facing roles (e.g., customer support, sales, or account management).
- Strong interpersonal and communication skills, both verbal and written.
- The ability to multitask and manage multiple customer interactions simultaneously.
- Confidence in using tools like CRM platforms (Salesforce, Zoho) and helpdesk software (e.g., Zendesk, Intercom, Freshdesk).
This is more than a job—it's an opportunity to grow and thrive in an empowering environment. Here's what's in store for you:
- A people-first company culture that values diversity, collaboration, and innovation.
- A vibrant, multicultural team representing over 50 nationalities, with offices in Lisbon, Prague, Berlin, New York, and more.
- A hybrid work model to support a balanced personal and professional life.
- Opportunities for career growth with access to internal and external training programs.
- A competitive salary package with amazing perks, including an annual bonus, health insurance, meal allowance, flexible benefits (e.g., transport, technology), and more.
- A supportive environment where your ideas are not only heard but encouraged and implemented.
The estimated salary range for this position is $45,000-$60,000 per year, depending on experience and qualifications.
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