Customer Service Expert for E-commerce Support
hace 3 semanas
In collaboration with Wibit Consulting & Services, we are seeking experienced Customer Care Specialists to work remotely in Hungary. The successful candidates will support customers of an e-commerce brand.
Key Responsibilities- Provide timely and effective technical-based customer assistance through voice, chat, and email.
- Document each interaction in a dedicated CRM system.
- Act as a key participant within the internal team and wider organization by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.
- C1 level Dutch (verbal and written) and B2 English language proficiency.
- Residency in Hungary and ability to take on a job legally without the company's support.
- Experience in Customer Support, technical support, especially with a help desk or other IT functions.
- Ability to go through a background check.
- Strong abilities to work independently and as a remote team player, problem-solving, and critical thinking skills.
- Adaptability and flexibility, demonstrating abilities to work with process and information changes.
- Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).
- Excellent remuneration package based on experience, skills, and performance.
- Indefinite contract.
- Private health and life insurance.
- Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM.
- Fully remote work from Hungary.
The estimated monthly salary is approximately €3,200-€4,000 depending on experience. We offer a dynamic and creative team with a positive and friendly atmosphere, a good work environment, and guidance and tools to reach your full potential.
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