Customer Service Expert for E-commerce Support

hace 3 semanas


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo
Job Overview

In collaboration with Wibit Consulting & Services, we are seeking experienced Customer Care Specialists to work remotely in Hungary. The successful candidates will support customers of an e-commerce brand.

Key Responsibilities
  • Provide timely and effective technical-based customer assistance through voice, chat, and email.
  • Document each interaction in a dedicated CRM system.
  • Act as a key participant within the internal team and wider organization by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.
Requirements
  • C1 level Dutch (verbal and written) and B2 English language proficiency.
  • Residency in Hungary and ability to take on a job legally without the company's support.
  • Experience in Customer Support, technical support, especially with a help desk or other IT functions.
  • Ability to go through a background check.
  • Strong abilities to work independently and as a remote team player, problem-solving, and critical thinking skills.
  • Adaptability and flexibility, demonstrating abilities to work with process and information changes.
  • Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).
Compensation and Benefits
  • Excellent remuneration package based on experience, skills, and performance.
  • Indefinite contract.
  • Private health and life insurance.
  • Eight hours shifts on weekly rotation with colleagues covering line operating hours from Monday to Sunday from 9 AM to 11 PM.
  • Fully remote work from Hungary.

The estimated monthly salary is approximately €3,200-€4,000 depending on experience. We offer a dynamic and creative team with a positive and friendly atmosphere, a good work environment, and guidance and tools to reach your full potential.



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