Technical Support Expert for Global Clients

hace 1 día


Madrid, Madrid, España Jl Talent Partners A tiempo completo

We are Jl Talent Partners, a dynamic recruitment agency dedicated to connecting top talent with exciting opportunities. Our current opening is for a highly skilled Technical Support Expert who will play a vital role in delivering exceptional customer service to our global clients.

About the Role: As a Technical Support Expert, you will be responsible for providing expert technical assistance to our customers via phone and email. Your primary objective will be to resolve complex technical issues related to Connectivity, Systems & Devices, ensuring that customers receive timely and effective support.

Key Responsibilities:

  • Provide accurate, valid, and complete information by using established procedures
  • Be the owner of customer queries and ensure timely resolution and response
  • Build meaningful relationships with customers, answering their questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
  • Create an amazing customer experience that people value and we are proud of

Requirements:

  • Native German language skills
  • English language proficiency at B2 level
  • Self-sufficiency and confidence in troubleshooting basic technical issues
  • At least 1 year of experience in a customer service environment, preferably in technical support
  • EU Citizenship or Spanish residence card

What We Offer:

  • A competitive salary package (estimated: €35,000 - €45,000 per annum)
  • Work-from-home flexibility, with occasional visits to Madrid's office
  • Health coverage and private health care benefits
  • Opportunities for growth and development within the company


  • Madrid, Madrid, España Head Hunt International A tiempo completo

    Company Overview: Our client, a world-renowned technology leader, offers an exciting opportunity for experienced customer service professionals to join their team in Athens, Greece. With a focus on delivering exceptional support to clients worldwide, this role is ideal for those with a passion for technical problem-solving and excellent communication...


  • Madrid, Madrid, España Cube A tiempo completo

    Company Overview: CUBE is a pioneering RegTech business that defines and implements the gold standard of regulatory intelligence and change for the financial services industry. Our SaaS platform, powered by AI and proprietary data ontology, simplifies compliance for clients worldwide.Job Description: As a Technical Support Specialist for Global Compliance,...


  • Madrid, Madrid, España Safeguard Global A tiempo completo

    About the RoleWe are seeking an experienced German Payroll Specialist to join our team as a Senior German Payroll Specialist. The role will involve ensuring smooth and efficient payroll processing for our clients, with responsibility for managing all related work processes.Key ResponsibilitiesMaintain accurate and up-to-date payroll records, including new...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    At Wibit Consulting & Services (Wibitcs), we are seeking a highly skilled Technical Security Specialist to join our team in Madrid, Spain. This role offers an attractive salary of approximately €60,000 - €80,000 per year.Job DescriptionWe are looking for a technical expert with a strong background in security systems to collaborate with our global teams...


  • Madrid, Madrid, España Prevas A tiempo completo

    At Gravitee, we're revolutionizing the way businesses connect and innovate through APIs. As a Technical Support Engineer, you'll play a critical role in delivering exceptional technical support to our customers worldwide.About UsWe're a global leader in API management, recognized as a 2024 Gartner Magic Quadrant Leader. Since our inception in 2015, we've...


  • Madrid, Madrid, España Nova Biomedical A tiempo completo

    Job Title: Technical Support Expert for Nova BiomedicalAbout the Role:We are seeking a highly skilled Technical Support Expert to join our team at Nova Biomedical. In this critical role, you will be responsible for delivering exceptional technical support to customers in your assigned geographical territory.Key Responsibilities:- Provide timely and effective...


  • Madrid, Madrid, España Izertis S.A A tiempo completo

    We are passionate about leveraging technology to build a better future. At Izertis, we provide technical consultancy for web development projects, including the 'Por Tus Derechos' initiative. Our team is responsible for designing and implementing the CIO Office, Corporate PMO Service, and IT Governance Support.Key ResponsibilitiesIdentify and address...


  • Madrid, Madrid, España Byd Europe A tiempo completo

    Byd Europe seeks an experienced Regional Technical Support Expert to join our team in Europe. As a key member of our technical support team, you will be responsible for providing timely and effective technical solutions to regional partners and customers.The ideal candidate will have a strong background in technical support, with experience working in a...

  • Technical Support Expert

    hace 4 semanas


    Madrid, Madrid, España Zephyrus Engineering Limited A tiempo completo

    Remote Technical Support PositionWe are seeking a skilled Technical Support Representative to join our team at Zephyrus Engineering Limited. This full-time, fully remote role involves providing exceptional technical assistance to clients across the United States.About the Role:The Technical Support Representative will serve as the primary point of contact...


  • Madrid, Madrid, España Axionova Engineering Limited A tiempo completo

    Job DescriptionAxionova Engineering Limited is seeking a highly skilled Technical Support Expert to join our team. This role involves providing exceptional technical assistance to clients, resolving complex issues, and ensuring outstanding customer satisfaction.About the RoleThis remote position requires strong problem-solving skills, attention to detail,...


  • Madrid, Madrid, España Servicenow, Inc. A tiempo completo

    About ServiceNow, Inc.ServiceNow is a global leader in digital workflow software, transforming the way organizations work by delivering innovative AI-enhanced technology. Founded in 2004 by visionary engineer Fred Luddy, our intelligent cloud-based platform connects people, systems, and processes to empower businesses to find smarter, faster, and better ways...


  • Madrid, Madrid, España Amazon A tiempo completo

    At Amazon, we harness the power of storytelling to transform lives. Our mission is to empower and inspire our customers through innovative audio experiences. With a diverse team of dreamers and inventors, we strive to create a culture that values creativity, collaboration, and continuous improvement.**Role Overview**We are seeking a dynamic and motivated...


  • Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    We are seeking a highly skilled Technical Account Manager to join our client's team in Dublin. This is an excellent opportunity for someone with strong technical expertise and excellent communication skills to make a real impact in the world of outsourced inside sales, partner enablement, and customer success.As a Technical Account Manager, you will be...


  • Madrid, Madrid, España Gravitee A tiempo completo

    About UsGravitee is a global leader in API management, recognized as a 2024 Gartner Magic QuadrantTM Leader. We've grown from four developers to a revolutionary platform powering API and event stream ecosystems worldwide.We drive digital transformation for top enterprises, offering unmatched control over APIs and event streams. Our core values are Passion,...

  • Technical Support Expert

    hace 4 semanas


    Madrid, Madrid, España Board International A tiempo completo

    Company Overview: At Board International, we empower global enterprises to optimize their resources, drive growth, and ensure profitability through our advanced planning solutions.Salary: €60,000 - €80,000 per annum (depending on experience) + benefitsJob Description:We are seeking a highly analytical and self-motivated Product Support Specialist to join...

  • Global SAP SD Expert

    hace 1 día


    Madrid, Madrid, España Red - The Global SAP Solutions Provider A tiempo completo

    Global SAP SD Expert Position">We are looking for a highly skilled SAP SD Expert to join our team in Madrid for a 12-month contract with potential extensions.">The successful candidate will have extensive experience in SAP SD, including implementing and configuring SAP SD solutions for clients, developing relationships with internal stakeholders,...


  • Madrid, Madrid, España Tkh Airport Solutions Bv A tiempo completo

    About UsTKH Airport Solutions is a leading technology company specializing in innovative airfield solutions. We revolutionize the aviation industry by providing sustainable and eco-friendly airfield lighting technology that reduces environmental footprints.Job Title: Global Airfield Solutions ExpertEstimated Salary: €80,000 - €100,000 per yearCompany...


  • Madrid, Madrid, España bbva A tiempo completo

    Company OverviewBBVA is a global banking group with over 160 years of history, present in 25 countries and serving over 81 million customers. With a strong presence in the financial markets, BBVA is committed to providing innovative solutions to its clients.Job DescriptionWe are seeking a highly skilled Financial Markets Expert to join our team, focusing on...

  • Cybersecurity Expert

    hace 3 semanas


    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RoleAs a Cybersecurity Expert - Technical Support at Palo Alto Networks, you will play a critical role in providing exceptional technical support to our customers. With your expertise in cybersecurity and technical troubleshooting, you will be responsible for resolving complex technical issues, implementing new products, and transitioning from old...


  • Madrid, Madrid, España Ravenpack A tiempo completo

    Company Overview: Raven Pack is a leading provider of Alternative Data analytics for financial services. Financial professionals rely on our speed and accuracy in analyzing large amounts of unstructured content. Our products enable clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...