Technical Support Expert for Global Clients
hace 1 día
We are Jl Talent Partners, a dynamic recruitment agency dedicated to connecting top talent with exciting opportunities. Our current opening is for a highly skilled Technical Support Expert who will play a vital role in delivering exceptional customer service to our global clients.
About the Role: As a Technical Support Expert, you will be responsible for providing expert technical assistance to our customers via phone and email. Your primary objective will be to resolve complex technical issues related to Connectivity, Systems & Devices, ensuring that customers receive timely and effective support.
Key Responsibilities:
- Provide accurate, valid, and complete information by using established procedures
- Be the owner of customer queries and ensure timely resolution and response
- Build meaningful relationships with customers, answering their questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets
- Create an amazing customer experience that people value and we are proud of
Requirements:
- Native German language skills
- English language proficiency at B2 level
- Self-sufficiency and confidence in troubleshooting basic technical issues
- At least 1 year of experience in a customer service environment, preferably in technical support
- EU Citizenship or Spanish residence card
What We Offer:
- A competitive salary package (estimated: €35,000 - €45,000 per annum)
- Work-from-home flexibility, with occasional visits to Madrid's office
- Health coverage and private health care benefits
- Opportunities for growth and development within the company
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