Customer Service Representative for E-commerce Support

hace 6 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

**Remote Customer Care Position in Serbia**

We are seeking a skilled and experienced Dutch-speaking Customer Service Representative to join our team at Cross Border Talents, supporting customers of an e-commerce brand while working from home in Serbia.

About the Role

This is a full-time remote position, requiring proficiency in Dutch (C1 level) and English (B2 level), both verbal and written. The ideal candidate will reside in Serbia and be able to work legally without company sponsorship.

  • Provide technical-based customer assistance via voice, chat, and email in a timely manner.
  • Deliver exceptional customer experiences and resolve issues efficiently.
  • Document interactions in a dedicated CRM system and contribute to team initiatives.
Requirements

The successful candidate will have:

  • Experience in customer support and technical assistance, particularly with help desks or IT functions.
  • Able to pass a background check.
  • Strong independent work ethic with excellent remote teamwork skills.
  • Proficient in problem-solving, critical thinking, and adapting to process changes.
What We Offer

We offer a competitive remuneration package based on experience, skills, and performance. The estimated monthly salary for this role is around €3,200 - €4,000, depending on qualifications and experience. In addition, you will receive:

  • Indefinite contract with private health and life insurance.


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