Customer Service Representative for Rental Booking Support

hace 2 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

In our ongoing collaboration with a reputable BPO, we are seeking highly skilled German-speaking Customer Service Representatives to work on a fully remote basis in Bosnia Herzegovina. This position offers the opportunity to deliver exceptional customer experiences and ensure high-quality service satisfaction for a leading rental booking search engine.

Job Summary:

We are looking for a dedicated individual who can provide prompt and technical-based assistance through voice, chat, and email, striving to deliver an exceptional experience in every interaction. The successful candidate will be responsible for logging each customer interaction accurately in the CRM system and participating actively in team initiatives, contributing feedback, and supporting colleagues.

About the Role:

This role is ideal for individuals fluent in German and English who are eager to work remotely as part of a creative and positive team dedicated to outstanding customer service. As a Customer Service Representative, you will have the opportunity to develop your skills and grow professionally within our company, Wibit Consulting & Services (Wibitcs).

Requirements:

To be considered for this position, candidates must possess advanced verbal and written German (C1 level or higher) and English (B2 level or higher) language proficiency. Additionally, they should have background experience in customer support or technical support, ideally with a help desk or IT function. A willingness to undergo a background check is also required.

Competitive Salary:

The estimated annual salary for this position is approximately €28,000 - €38,000, based on experience, skills, and performance. Our compensation package includes competitive pay, a secure, long-term employment contract, and the opportunity to benefit from guidance and tools to grow your skills and reach your potential.

Benefits:

As a member of our team, you will enjoy a supportive environment with excellent employee satisfaction, 40 hours of work per week, and a shift rotation schedule that accommodates flexibility. We offer career development opportunities, allowing you to grow professionally and personally within our company.



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