Customer Service Representative for Vielha Office

hace 2 semanas


Madrid, Madrid, España Emerald Stay A tiempo completo

Emerald Stay, a distinguished hospitality company specialising in the management of exclusive rental properties and offering à la carte premium hotel services, seeks an experienced customer service representative to join our dynamic team at our Vielha office.

About Emerald Stay

Launched in 2018, we operate in various locations across Europe. In 2022, we became the first European vacation rentals operator to be certified B-Corp, highlighting our committed approach in climate and social responsibility.

About the Role

We are looking for a positive and customer-oriented individual to handle customer service calls, provide virtual assistance to clients, manage customer complaints and issues, and offer advice on sales and reservations.

This is a seasonal permanent contract with work opportunities during the winter season and the possibility to extend into the summer season as well. The successful candidate will have strong communication skills, intermediate to advanced computer literacy, excellent interpersonal skills, and experience in virtual environments.

Job Requirements
  • Strong communication skills
  • Intermediate to advanced computer literacy
  • Excellent interpersonal skills
  • Experience in virtual environments
Job Conditions

We offer a competitive salary of €19,500 gross annually + variable bonus for availability (€150 per week). The working hours are Monday to Sunday (with two days off per week) and rotating shifts with continuous workdays. The workplace is our Vielha office. Full-time: 40 hours per week.


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