Customer Service Representative for Energy Supplier
hace 4 semanas
Job Title: Dutch or Flemish Customer Service Representative
We are seeking a customer-focused professional to join our team as a Customer Service Representative for one of the biggest energy suppliers in Belgium. The ideal candidate will have strong communication skills, a passion for helping others, and experience in a call centre environment.
This is a unique opportunity to work with an international team based in Casablanca, Morocco, and to contribute to delivering high-quality services to our customers. As a Customer Service Representative, you will be the primary point of contact for customers, handling inquiries, resolving issues, and providing excellent customer experience.
Responsibilities:
- Handle customer inquiries and resolve issues via phone or email
- Analyse annual settlements independently
- Provide excellent customer service and support
- Work collaboratively with the team to achieve sales and customer satisfaction goals
Requirements:
- Fluent in Dutch or Flemish and working proficiency in English
- Excellent communication and interpersonal skills
- Experience in a call centre environment (preferably)
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
What We Offer:
- Market-based basic salary with the possibility of a bonus
- Employee benefits, including meal cards, transport cards, and private insurance
- Free fruit and coffee
- Growth opportunities and professional development
Location: Casablanca, Morocco
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