Customer Service Representative for E-commerce Support

hace 6 días


Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

**Company Overview**

We are excited to work with Wibit Consulting & Services (Wibitcs) to recruit a Customer Care Specialist to support customers of a prominent e-commerce company.

This is a unique opportunity to join a team known for high employee satisfaction and a positive, inclusive work culture.

**Key Responsibilities**

  • Provide timely, technical-based support to customers through voice, chat, and email.
  • Ensure a high standard of customer experience, addressing inquiries and resolving issues effectively.
  • Accurately document interactions within a CRM system to maintain consistent records.

**Requirements**

  • Fluent in German (C1 level or higher) and English (B2 or higher), with strong verbal and written communication skills.
  • Residing in Serbia, with the legal ability to work without company-sponsored support.
  • Background in Customer Support or technical support, preferably in a help desk or similar IT role.

**What We Offer**

We provide a competitive salary based on experience, skills, and performance. The estimated salary for this position is 22-25 EUR per hour, which translates to approximately 3,800-4,200 EUR per month for a full-time schedule.

In addition to the salary, you will receive a monthly allowance of 60 EUR and an indefinite contract offering a secure role with a regular weekday schedule.

We value your growth and offer access to resources and guidance to help you excel in your role. Join us in creating an exceptional customer experience



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