Customer Service Representative for E-commerce Support
hace 6 días
**Company Overview**
We are excited to work with Wibit Consulting & Services (Wibitcs) to recruit a Customer Care Specialist to support customers of a prominent e-commerce company.
This is a unique opportunity to join a team known for high employee satisfaction and a positive, inclusive work culture.
**Key Responsibilities**
- Provide timely, technical-based support to customers through voice, chat, and email.
- Ensure a high standard of customer experience, addressing inquiries and resolving issues effectively.
- Accurately document interactions within a CRM system to maintain consistent records.
**Requirements**
- Fluent in German (C1 level or higher) and English (B2 or higher), with strong verbal and written communication skills.
- Residing in Serbia, with the legal ability to work without company-sponsored support.
- Background in Customer Support or technical support, preferably in a help desk or similar IT role.
**What We Offer**
We provide a competitive salary based on experience, skills, and performance. The estimated salary for this position is 22-25 EUR per hour, which translates to approximately 3,800-4,200 EUR per month for a full-time schedule.
In addition to the salary, you will receive a monthly allowance of 60 EUR and an indefinite contract offering a secure role with a regular weekday schedule.
We value your growth and offer access to resources and guidance to help you excel in your role. Join us in creating an exceptional customer experience
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