Enterprise Renewal Account Specialist
hace 22 horas
Sprinklr Software Iberia, S.L. is a leading enterprise software company offering a unified customer experience management (Unified-CXM) platform that helps organizations deliver human experiences to every customer, every time, across any modern channel. Based in New York City with employees around the world, we work with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, and Samsung, as well as over 50% of the Fortune 100.
Job OverviewWe're seeking an Enterprise Renewal Account Specialist to collaborate with Sales & Customer Success and be accountable for the renewal process for our account base across their territory. This role typically involves working with larger, more complex accounts/territories in partnership with Field Sales.
Duties and Responsibilities- Negotiate all facets of contract renewals using sound commercial judgment.
- Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and the value they are realizing from Sprinklr.
- Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure.
- Monitor customer health metrics to proactively identify and communicate risks.
- Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions.
- Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems.
- Engage customers in conversations around renewal readiness, timing, and general customer needs.
- Create, present, and negotiate renewal proposal(s) and options throughout the post-sales process.
- Able to perform under pressure & within a fast-paced, hyper-growth culture.
- Team player mindset with a track record of building positive relationships with peers and cross-functional partners.
- Excellent customer management skills, including sales, account management, and customer service.
- Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.
- Demonstrated strong work ethic and consistent quota achievement.
- Proactive approach with strong attention to detail, time management, and organization.
We offer a competitive salary ranging from $80,000 to $110,000 per year, depending on location and experience. We also provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans. Additionally, you'll have access to daily meditation breaks, virtual fitness classes, and access to Headspace.
About UsAt Sprinklr, we're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. We believe in our mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We invest in our people, empowering each Sprinklrite in the journey toward achieving their personal and professional best.
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