Enterprise Account Renewal Specialist
hace 1 día
As an Enterprise Account Renewal Specialist at Sprinklr Software Iberia, you will play a key role in driving account growth and retention. This is a quota-carrying position that requires a strong customer-facing approach to negotiate contract renewals, expand licenses, and mitigate potential renewal risks.
Responsibilities:- Negotiate all facets of contract renewals using sound commercial judgment, ensuring maximum contract value while protecting and enhancing the customer relationship.
- Develop and deliver win-win negotiation strategies to drive on-time renewal closure, identify areas of license expansion, and proactively address potential renewal risks.
- Maintain a deep understanding of Sprinklr licensing models to provide sales and customer assistance in licensing discussions.
- Monitor customer health metrics to identify and communicate risks, working cross-functionally to develop risk mitigation strategies and drive appropriate actions.
- Document all renewal steps clearly in SFDC/Clari systems, adhering to Renewal Guidelines.
- Engage customers in conversations around renewal readiness, timing, and general customer needs, connecting with them on multi-year contracts via direct and indirect communication.
- Partner with Sales and Customer Success to review customer value achievement and product adoption.
We're looking for a highly motivated and skilled professional with demonstrated success in a Renewal Account Management customer-facing, quota-carrying role. Fluency in Italian, Spanish, and English is mandatory, as well as demonstrable expertise with contract renewal processes, sales negotiations, and renewals forecasting.
This is a 10-15% travel-dependent role, requiring a proactive approach with strong attention to detail, time management, and organization. The ideal candidate will have a proven track record of building positive relationships with peers and cross-functional partners, excellent written and verbal communication skills, and a growth mindset focused on customer success.
What We OfferSprinklr Software Iberia offers a comprehensive benefits package, including a range of global and localized plans throughout the world, to support your overall well-being and financial protection for you and your family.
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. Join our team and be part of a mission-driven organization passionate about enabling every organization on the planet to make their customers happier.
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