Employee Experience Specialist
hace 6 días
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel, and B2B industries.
Job DescriptionWe are seeking a passionate Experience Specialist to join our team. As an Experience Specialist, you will play a pivotal role in shaping and fostering a positive and inclusive organizational culture.
Key Responsibilities:- Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues.
- Manage Flywire vendor relationships (Food, Catering, Swag, Maintenance and others) to ensure that the office space meets the employees' needs.
- Supports making sure that the office space — with all its facilities — meets the employees' needs.
- Manage and update data in company databases or CRM systems while ensuring accuracy and resolving discrepancies.
- Support in creating compelling experiences to all FlyMates, in order to increase engagement and participation.
- Execute assessment plans to gauge progress toward cultural goals, and the impact of past and current cultural interventions.
- Supports in designing and implementing Experience Frameworks.
- Propose, plan and manage events (corporate and social) and other initiatives to keep our FlyMates connected and engaged in a Hybrid-model work environment.
- Collaborate with People Team and leadership to integrate cultural initiatives into the company's overall strategy and operations.
- Develops communication materials to promote employee engagement programs and initiatives.
- Supports establishing key performance indicators (KPIs) to measure the effectiveness of employee engagement programs.
- Tracks and analyzes relevant metrics to assess program impact and makes data-driven recommendations for improvement.
- Organize and promote events that celebrate diversity and foster a sense of community.
- Monitor cultural trends and best practices to continuously improve cultural initiatives.
- Recommends programs and strategies to deploy community-based cultural initiatives.
- Act as a liaison between employees and management to address cultural concerns and suggestions.
- Champion a culture of respect, transparency, and collaboration across the organization.
- Bachelor's degree in Organizational Psychology, Human Resources, Sociology, or a related field.
- Master's degree preferred but not required.
- 1-2 years of experience as a Culture Specialist, Diversity and Inclusion Specialist, or similar role within HR.
- Attention to Detail & Data Management: Strong skills in managing and updating data in company databases systems and resolving issues in a timely manner.
- Understanding of organizational culture dynamics and best practices.
- Knowledge of diversity, equity, and inclusion principles and their application in the workplace.
- Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
- Ability to work independently and collaboratively in a fast-paced environment.
- Passionate about promoting a positive work environment and employee well-being.
- Proficiency in English and Spanish is required. Knowledge of additional languages is a plus.
This is a unique opportunity to join a dynamic and global team, working with brilliant people who will keep you on your toes. As an Experience Specialist, you will play a pivotal role in shaping and fostering a positive and inclusive organizational culture.
You will have the opportunity to work with a diverse group of people, representing over 40 nationalities, and contribute to the company's mission to deliver the world's most important and complex payments.
We offer a competitive compensation package, including Restricted Stock Units, Employee Stock Purchase Plan (ESPP), and a range of benefits to support your well-being and career development.
Join us on this exciting journey and be a part of shaping the future of Flywire
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