Employee Experience Specialist
hace 2 semanas
About Flywire
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel, and B2B industries.
We're on a mission to deliver the world's most important and complex payments, using our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network, and vertical-specific software.
The Opportunity
We're seeking a passionate Experience Specialist to join our team. As an Experience Specialist, you will play a pivotal role in shaping and fostering a positive and inclusive organizational culture.
Key Responsibilities:
- Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues.
- Manage Flywire vendor relationships (Food, Catering, Swag, Maintenance, and others) to ensure that the office space meets the employees' needs.
- Support data management in company databases or CRM systems, ensuring accuracy and resolving discrepancies.
- Create compelling experiences to engage all FlyMates, increasing participation and employee well-being.
- Execute assessment plans to gauge progress toward cultural goals and the impact of past and current cultural interventions.
- Design and implement Experience Frameworks to promote a positive work environment.
- Propose, plan, and manage events (corporate and social) to keep our FlyMates connected and engaged in a Hybrid-model work environment.
- Collaborate with the People Team and leadership to integrate cultural initiatives into the company's overall strategy and operations.
- Develop communication materials to promote employee engagement programs and initiatives.
- Establish key performance indicators (KPIs) to measure the effectiveness of employee engagement programs and track relevant metrics to assess program impact.
- Organize and promote events that celebrate diversity and foster a sense of community.
- Monitor cultural trends and best practices to continuously improve cultural initiatives.
- Recommend programs and strategies to deploy community-based cultural initiatives.
- Act as a liaison between employees and management to address cultural concerns and suggestions.
Requirements:
- Bachelor's degree in Organizational Psychology, Human Resources, Sociology, or a related field.
- Master's degree preferred but not required.
- 1-2 years of experience as a Culture Specialist, Diversity and Inclusion Specialist, or similar role within HR.
- Attention to detail and data management skills.
- Understanding of organizational culture dynamics and best practices.
- Knowledge of diversity, equity, and inclusion principles and their application in the workplace.
- Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
- Ability to work independently and collaboratively in a fast-paced environment.
- Passionate about promoting a positive work environment and employee well-being.
- Proficiency in English and Spanish is required. Knowledge of additional languages is a plus.
About Us
Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
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