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Employee Experience Specialist
hace 2 meses
We are seeking a highly skilled and passionate Employee Experience Specialist to join our team at Flywire. As a key member of our organization, you will play a pivotal role in shaping and fostering a positive and inclusive organizational culture.
Key Responsibilities- Operational Management: Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues.
- Vendor Relationship Management: Manage Flywire vendor relationships (Food, Catering, Swag, Maintenance and others).
- Facilities Management: Supports ensuring that the office space — with all its facilities — meets the employees' needs.
- Data Management: Managing and updating data in company databases or CRM systems while ensuring accuracy and resolving discrepancies.
- Employee Engagement: Supports creating compelling experiences to all FlyMates, in order to increase engagement and participation.
- Cultural Assessment: Execute assessment plans to gauge progress toward cultural goals, and the impact of past and current cultural interventions.
- Experience Framework Design: Supports in designing and implementing Experience Frameworks.
- Event Planning: Propose, plan and manage events (corporate and social) and other initiatives to keep our FlyMates connected and engaged in a Hybrid-model work environment.
- Cultural Integration: Collaborate with People Team and leadership to integrate cultural initiatives into the company's overall strategy and operations.
- Communication: Develops communication materials to promote employee engagement programs and initiatives.
- Performance Metrics: Supports establishing key performance indicators (KPIs) to measure the effectiveness of employee engagement programs. Tracks and analyzes relevant metrics to assess program impact and makes data-driven recommendations for improvement.
- Cultural Celebrations: Organize and promote events that celebrate diversity and foster a sense of community.
- Cultural Trends: Monitor cultural trends and best practices to continuously improve cultural initiatives.
- Community Engagement: Recommends programs and strategies to deploy community-based cultural initiatives.
- Cultural Ambassador: Act as a liaison between employees and management to address cultural concerns and suggestions.
- Cultural Champion: Champion a culture of respect, transparency, and collaboration across the organization.
- Employee Voice: They're the Voice of the Staff When Major Workplace Investments Are Being Considered.
- Work Environment: Working Location: On-site in our office in the city centre of Valencia. Working Hours: 20h/week. Flexible schedule.
- Education: Bachelor's degree in Organizational Psychology, Human Resources, Sociology, or a related field. Master's degree preferred but not required.
- Experience: 1-2 years of experience as a Culture Specialist, Diversity and Inclusion Specialist, or similar role within HR.
- Skills: Attention to Detail & Data Management: Strong skills in managing and updating data in company databases systems and resolving issues in a timely manner.
- Cultural Knowledge: Understanding of organizational culture dynamics and best practices.
- Diversity and Inclusion: Knowledge of diversity, equity, and inclusion principles and their application in the workplace.
- Interpersonal Skills: Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
- Collaboration: Ability to work independently and collaboratively in a fast-paced environment.
- Passion: Passionate about promoting a positive work environment and employee well-being.
- Language Skills: Proficiency in English and Spanish is required. Knowledge of additional languages is a plus.
- Competitive Compensation: Competitive compensation, including Restricted Stock Units.
- Employee Benefits: Employee Stock Purchase Plan (ESPP).
- Global Induction Program: Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams).
- Dynamic Team: Dynamic & Global Team (we have been collaborating virtually for years).
- Wellbeing Programs: Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates.
- Impact: Be a meaningful part in our success - every FlyMate makes an impact.
- Time Off: Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days.
- Talent Development: Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers).
