Customer Experience Specialist

hace 4 semanas

Valencia, Valencia, España Cross Border Talents A tiempo completo
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team in Valencia, Spain. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication, empathy, and problem-solving skills.

Key Responsibilities:
  • Engage with customers through various communication channels, including phone, email, chat, and social media.
  • Utilize your excellent Dutch language skills to provide top-notch support to customers.
  • Personalize interactions to make every customer feel valued and understood.
  • Guide and assist customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
  • Enhance processes by identifying customer needs and escalating issues internally to improve our services and processes.
  • Drive performance by focusing on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.
  • Boost retention by maintaining high customer satisfaction and retention through impactful experiences.
Requirements:
  • Excellent Dutch language skills (C2 level) with a strong command of English (C1 level).
  • Smart and enthusiastic individual with a keen eye for detail.
  • Calm and understanding when dealing with challenging customer situations.
  • Love for investigation and using creative problem-solving skills to ensure satisfaction.
  • Target-driven individual aiming to exceed expectations and achieve outstanding results.
What We Offer:
  • Attractive remuneration package based on experience, skills, and performance.
  • Flexible shifts between 9:00 AM and 11:00 PM, with opportunities for late-night shifts.
  • Fully on-site role with a dynamic international team representing over 25 nationalities.
  • Employee benefits including free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
  • Career growth opportunities in a high-performance culture that supports your development within the organization.

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