Customer Experience Specialist: Unlock New Opportunities
hace 2 semanas
Welcome to our dynamic team at HelloPrint, where innovation meets customer satisfaction. We're looking for a highly skilled Customer Experience Specialist to join our French-speaking team in Valencia.
Job DescriptionWe're seeking a professional with excellent communication skills and a passion for delivering exceptional service to customers. As the first point of contact, you'll be responsible for:
- Providing proactive assistance to customers via phone, email, and chat;
- Helping customers find the right products and services by utilizing your knowledge and expertise;
- Embodying our core value 'Think like a customer' by consistently putting the customer's needs first.
To succeed in this role, you'll need:
- A professional level of English and French, both verbally and written;
- A Bachelor's degree or equivalent academic qualification;
- Experience in Customer Service or Sales (a plus);
- A super customer-friendly attitude and enthusiasm for interacting with customers;
- A dynamic and flexible personality with a willingness to adapt;
- A strong team player mindset with excellent problem-solving skills.
We offer a comprehensive package that includes:
- A competitive salary of €40,000 - €55,000 per annum (dependent on experience);
- The opportunity to work with a fast-growing e-commerce company in a dynamic and entrepreneurial environment;
- Free Spanish classes to help you settle into our vibrant city;
- Attractive discounts on Urban Sports Club memberships for a variety of sports activities;
- Breakfast and lunch provided daily;
- Access to our Growth Program with opportunities for career advancement;
- Bueno Bootcamp sessions every two weeks.
HelloPrint is a Great Place To Work-Certified company with a unique culture and challenges that foster growth and learning. Our team consists of 100+ colleagues from diverse backgrounds, united by a shared passion for delivering exceptional customer experiences. Join us in making a difference and take the first step towards an exciting new chapter in your career
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