Customer Care Representative for Italian Market

hace 2 semanas


Barcelona, Barcelona, España Qonto A tiempo completo
About the Role

We are seeking an experienced Customer Care Agent to join our Italian Onboarding team. As a key member of our operations department, you will be responsible for ensuring customer satisfaction and providing top-notch service to our Italian entrepreneurs.

Key Responsibilities
  • Deliver exceptional customer care via email and phone, resolving queries and concerns in a timely and professional manner.
  • Act as a Qonto Ambassador, promoting our brand values and ensuring a seamless user experience.
  • Collaborate with internal teams to continuously improve processes and compliance, adhering to local Italian regulations.
  • Develop and implement internal processes to enhance customer support, including updating FAQs, dashboards, and macros.
Requirements
  • Bachelor's degree in a relevant field or equivalent experience.
  • 1+ year of experience in customer-facing roles, preferably in a SaaS environment.
  • Excellent communication and problem-solving skills, with the ability to adapt to changing priorities.
  • Proficiency in Italian and English languages, with a strong emphasis on written and verbal communication.
  • Familiarity with SaaS tools, such as Zendesk, Jira, Salesforce, and Trello.
About You

You are a customer-centric individual with a passion for delivering exceptional service. You possess excellent organization and time management skills, with the ability to prioritize tasks efficiently. Your strong communication skills, both written and verbal, enable you to effectively collaborate with internal teams and customers alike.

What We Offer
  • A competitive salary package, estimated at €35,000 - €45,000 per annum, depending on experience.
  • An attractive benefits package, including meal vouchers, public transportation reimbursement, and comprehensive health insurance.
  • A dynamic work environment, with opportunities for growth and development.
  • The chance to work with a talented team of professionals, passionate about innovation and customer satisfaction.
Our Hiring Process

We follow a structured hiring process, consisting of interviews with your Talent Acquisition Manager and future managers, as well as a remote exercise to assess your skills and fit.



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