Italian Customer Service Advocate for Tobacco Giant

hace 2 días


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

**About Us**

We are Teleperformance Greece, a leading provider of customer experience solutions. Our team is dedicated to delivering exceptional service to clients across the globe.

**Job Overview**

We are seeking an Italian-speaking customer service representative to join our team. As a primary point of contact for customers, you will be responsible for resolving inquiries and issues related to JTI's products in a timely and professional manner.

**Responsibilities**

- Provide seamless customer experiences through phone calls, emails, and chats
- Respond to customer inquiries about JTI's products
- Resolve customer concerns in a professional and timely manner
- Utilize strong communication skills to turn every customer into a happy one

**Requirements**

- Fluency in Italian (written and spoken)
- Good command of English (both written and spoken)
- Previous work experience as a customer support representative (desired)
- Strong problem-solving skills and a deep sense of ownership
- Tech savviness and learning agility
- Positive attitude

**What We Offer**

- Competitive monthly salary: €2,500 - €3,000 (dependent on experience)
- 2 extra salaries per year (13th and 14th month)
- Referral Program: bring your friends and receive great bonuses
- Health care benefits and numerous other discounts
- Complete support with relocation to Greece, including flight ticket expenses, hotel accommodation, and house searching assistance
- State-of-the-art premises with relaxing break areas
- Opportunities for professional growth and development
- Free online Greek language courses
- Work for a Great Place to Work-certified company that fosters diversity and inclusion



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