Customer Care Representative

hace 2 días


Barcelona, Barcelona, España Accor A tiempo completo

Location: Barcelona, Spain
Sofitel Hotel is an upscale, 5-star hotel located in the heart of Barcelona, opposite Barceloneta beach and close to the Gothic Quarter. Our hotel offers comfortable rooms, two pools, and a gym for our guests' convenience.

We are currently seeking a Customer Care Representative to join our team as a Reservation Intern. In this role, you will be responsible for providing exceptional customer service through phone and email, managing individual and group reservations using Opera (PMS) and Resaweb, and following up on all reservations to ensure a seamless experience for our guests.

A successful candidate will have strong social and communication skills, a proactive and enthusiastic work attitude, and excellent knowledge of Spanish and English languages, with French being a plus. You will also have the opportunity to learn and develop your skills in a dynamic internship environment, working closely with our experienced team members.

The internship will provide you with a study allowance of €600 per month, one meal per day, and the chance to gain valuable experience in the hospitality industry. Upon completion of the internship, you will have the opportunity to pursue further career development within Accor, our parent company.

**Job Requirements:**
• Currently enrolled in a Hospitality education
• Strong social and communication skills
• Proactive, enthusiastic, and attentive to detail work attitude
• Excellent knowledge of Spanish and English languages, French is a plus
• Available for at least 6 months, 5 days a week, 40 hours of internship per week

**Benefits:**
• Study allowance of €600 per month
• One meal per day
• Dynamic internship environment
• Opportunities for internal training and schooling during the internship
• Opportunities for international career development after the internship

We offer a competitive salary of around €1,200-€1,500 per month, depending on your qualifications and experience.



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