Customer Service Representative

hace 7 días


Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

Overview: We are seeking an Italian-Speaking Customer Representative to join our team in Barcelona, Spain. As a key member of our customer experience team, you will be responsible for providing exceptional service to clients and ensuring their satisfaction with our products and services.

Salary: The estimated annual salary for this position is 19,000 Euros gross, plus up to 1,000 Euros gross in bonus opportunities.

About the Job: As a Customer Representative, you will work closely with your team leader to deliver outstanding service to hoteliers and property owners. Your primary responsibility will be to provide personalized support to clients, ensuring they understand how to use our products and become experts in their use. You will also build strong relationships with customers to limit churn rates and provide additional advice as needed.

Responsibilities:

  • Provide exceptional customer service via phone, email, or other communication channels
  • Work closely with team leaders to ensure customer satisfaction and product adoption
  • Build robust relationships with customers to limit churn rates
  • Provide additional advice and support to customers as needed

Requirements:

  • Native or proficient in Italian language and advanced in English
  • Strong customer orientation and ability to adapt to each client's needs
  • Empathetic and able to put yourself in the customer's shoes
  • Excellent organization and coordination skills

Benefits:

  • Full-time contract with 39 hours/week (Monday to Friday, 9:00-18:00)
  • Great office location in Barcelona
  • Friends hunting (referral) bonus
  • Full paid training about the company and project
  • Career development program and specialized courses

About Us: We're a tech-powered customer experience company creating game-changing journeys for our people and clients' customers. Our global team of over 440,000 passionate individuals strives to enjoy every day while making a difference for those they help.



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