Global Business Development Manager
hace 4 semanas
About SoftwareOne
SoftwareOne is a leading global software and cloud solutions provider. We help organizations build, buy, and manage everything in the cloud by migrating and modernizing workloads and applications. Our team of 9,200 employees across ninety countries delivers a portfolio of 7,500 software brands.
Our Culture
At SoftwareOne, our people are the key to our success. We're passionate about delivering exceptional customer satisfaction every day. Our culture is unique, and we empower our employees to succeed.
The Role
We're seeking an experienced Senior Account Manager for the WEST EMEA Region. As a Digital Sales Account Manager, you'll be the primary point of contact for SME clients, managing relationships and ensuring exceptional service delivery. You'll focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts.
Your Responsibilities
- Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Rewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.
You Will Need
- Fluent English: Passionate about Sales and looking for Excellence in customer satisfaction.
- Experience: Selling Technology Products and Services.
- Negotiation Skills: Strong Verbal Communication and Negotiation Skills.
- Customer Onboarding: Customer Onboarding and Handling Expertise.
- Escalation Management: Escalation Management Proficiency.
- Collaboration Skills: Request Tracking and Collaboration Skills.
- Business Solutions: Ability to convert Business Problems to Technical Solutions.
- Continuous Learning: Continuous Learning Orientation.
- Languages: Fluent in Italian and English.
What We Offer
- Salary: The estimated salary for this position is €60,000 - €80,000 per year, depending on experience.
- Flexible Timing: Flexible Timing, Hybrid model & reduced days on Summer.
- Dynamic Environment: A dynamic and collaborative work environment.
- Growth Opportunities: Opportunities for professional growth and development.
- Benefits Package: Competitive compensation and benefits package.
- Sales Hub: A chance to be part of our new Sales Hub in Barcelona.
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