Onboarding and Implementation Team Leader

hace 2 semanas


Barcelona, Barcelona, España Amenitiz A tiempo completo

Amenitiz is revolutionising the hospitality industry by empowering independent hoteliers worldwide. As our Onboarding and Implementation Team Leader, you will play a crucial role in transforming our onboarding and implementation operations into a state-of-the-art mechanism.

Key responsibilities include:

  • Streamlining the onboarding process to reduce implementation time by 20% and minimising bottlenecks.
  • Improving team productivity and efficiency by optimising processes, implementing task automation, and optimising workflows.
  • Providing actionable insights to senior leadership using onboarding and customer data, building the right reporting to drive business achievements.
  • Monitoring and reporting on performance, tracking key metrics related to onboarding efficiency, customer satisfaction, and team productivity.
  • Implementing automation tools and analytics, evaluating, benchmarking, and managing tools while developing and delivering dashboards and reports.
  • Leading the onboarding and implementation operations team, managing and supporting the onboarding team to ensure smooth and successful customer implementations.
  • Enhancing internal processes, proactively challenging, improving, and optimising existing internal processes to increase efficiency and productivity.

Requirements include:

  • 5+ years of experience in sales operations or revenue operations.

Amenitiz fosters a culture of positivity and personal development, with a diverse team of 380+ across our Barcelona and Medellin offices. We're dedicated to making a positive impact wherever we go. If you're ready to take on a new challenge, join us in our mission to democratise technology for independent hoteliers worldwide.



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