Senior Implementation Team Director

hace 1 mes


Barcelona, Barcelona, España Softbank Investment Advisers A tiempo completo
About TravelPerk

TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. Our all-in-one platform provides travellers with the freedom they want, while giving companies the control they need.

Job Description

We are looking for an experienced Senior Implementation Team Manager to lead our implementation team in Europe (Iberia, France, Benelux, Nordics) and ensure that clients onboard and roll out successfully onto our platform. This critical role within the revenue organization will drive both operational excellence and seamless client experiences while staying true to our company values.

Key Responsibilities:
  • Lead and Coach: Manage a team of implementation specialists, provide mentorship, and help them succeed.
  • Inspire and Motivate: Foster a positive, results-oriented environment by inspiring your team to perform at their best, encouraging innovation, growth, and celebrating achievements.
  • Ownership of Client Onboarding: Take accountability for onboarding all newly signed clients, ensuring swift and correct onboarding, and effective utilization of our platform.
  • Cross-Functional Collaboration: Work closely with sales, account managers, operations, and other departments to guarantee smooth handoffs, align goals, and ensure continuous implementation meets client and business objectives.
  • Project Management: Oversee the end-to-end implementation process, ensuring timely completion while maintaining high standards of quality.
Requirements:
  • Proven experience in implementation management, project management, or related roles, ideally within a volume-driven business environment or travel.
  • Strong operational, project management, and sales background.
  • Proven experience in second-level management (managing leaders).
  • Demonstrated leadership skills, with a focus on team development, motivation, and accountability.
  • A collaborative mindset and ability to work effectively with cross-functional teams.
  • Comfort with change management and driving successful adoption of new processes and tools.
  • Excellent communication, organizational, and problem-solving skills.
What We Offer

We offer a competitive compensation package, including equity in the company, generous vacation days, health perks, flexible compensation plans, unforgettable events, mental health support tools, exponential growth opportunities, volunteer hours, remote work options, and IRL English lessons.

About Us

We're a global company with a diverse customer base, and we prioritize experience and potential over academic qualifications. We believe that talent and ability aren't always reflected in formal credentials. We're an equal opportunity employer, welcoming individuals from diverse backgrounds. Check our website for more information about our values and culture.



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