Onboarding and Implementation Team Lead

hace 4 semanas


Barcelona, Barcelona, España Amenitiz A tiempo completo
About the Role

Amenitiz is revolutionizing the hospitality industry by empowering independent hoteliers worldwide. As our Onboarding and Implementation Team Lead, you will play a crucial role in transforming our onboarding and implementation operations into a state-of-the-art mechanism.

Your mission will be to ensure every customer undergoes a standardized, efficient onboarding and implementation process that maximizes efficiency and results. This will involve streamlining our onboarding process, improving team productivity and efficiency, and providing actionable insights to senior leadership using onboarding and customer data.

You will be responsible for tracking key metrics related to onboarding efficiency, customer satisfaction, and team productivity. Additionally, you will evaluate, benchmark, and manage tools while developing and delivering dashboards and reports.

As a leader, you will manage and support the onboarding team to ensure smooth and successful customer implementations. You will also proactively challenge, improve, and optimize existing internal processes to increase efficiency and productivity.

We are looking for a seasoned professional with 5 years of experience in either sales operations or revenue operations. If you are passionate about driving efficiency and productivity, and have a proven track record of success, we encourage you to apply.

  • Streamline onboarding process to reduce implementation time by 20%
  • Improve team productivity and efficiency by optimizing processes and implementing task automation
  • Provide actionable insights to senior leadership using onboarding and customer data
  • Track key metrics related to onboarding efficiency, customer satisfaction, and team productivity
  • Evaluate, benchmark, and manage tools while developing and delivering dashboards and reports


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