Director of Onboarding
hace 4 semanas
About the Role
We are seeking an experienced Onboarding Program Manager to join our team at Cloudbeds. As a key member of our implementation team, you will be responsible for developing and executing comprehensive onboarding strategies that ensure seamless implementations and ecstatic customers.
Key Responsibilities
- Develop and implement strategic onboarding programs that align with our clients' needs and business objectives.
- Lead, mentor, and empower a team of Onboarding leaders to foster a culture of excellence, collaboration, and continuous improvement within the onboarding department.
- Build strong relationships with key client stakeholders and collaborate closely with Sales, Customer Success, and Product teams to ensure a cohesive and positive client experience.
- Evaluate existing onboarding processes and identify opportunities for improvement, implementing best practices, automation, and tools to enhance efficiency and effectiveness in client onboarding.
- Oversee key performance indicators and work with leaders to identify areas of opportunities for continuous growth and improvement.
Requirements
- 3+ years of experience with onboarding or implementing customers, including managing multiple onboarding experiences based on unique customer segments.
- 5+ years of SAAS experience required.
- 3+ years with managing an Implementation team, with a demonstrated track record of workflow improvements and out-of-the-box thinking.
- Excellent communication and interpersonal skills, with the ability to develop high performing teams and build rapport with clients and internal stakeholders.
- An operational force of nature with a proven ability to execute onboarding initiatives and keep them aligned with business goals.
- Analytical skills to assess data and client feedback, driving data-driven decision-making for process improvement.
- Customer-focused attitude and dedication to delivering outstanding service to clients.
- Bachelor's or Master's degree.
About Cloudbeds
Cloudbeds is the leading platform redefining the concept of Property Management Systems (PMS) for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. We are a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages, working together to solve the industry's biggest challenges.
Our Culture
We believe that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:
- Embrace Remote First, Remote Always culture
- Hire the best people around the world;
- Prioritize our customers and results over titles
- Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
- Offer open vacation time, flexible paid holidays, and company-wide mental health days;
- Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms
Why Join Us?
At Cloudbeds, we are committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at [insert email].
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