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German Language Customer Service Expert
hace 1 mes
About the Role:
We are seeking a skilled German language customer service expert to join our team in Manchester. As a key member of our customer service team, you will play a vital role in providing exceptional customer experiences and resolving queries efficiently.
Job Summary:
This is a hybrid role that involves working from our Manchester office 2 days per week and remote work on other days. You will be responsible for handling inbound enquiries across various channels, including telephone and email, as well as assisting with travel arrangements and other administrative duties.
Responsibilities:
- Handle inbound enquiries effectively and efficiently
- Assist with travel arrangements, book conference rooms, and perform other administrative tasks
- Collaborate with internal team members to resolve queries at first point of contact
About You:
To succeed in this role, you will need to be a reliable, customer-oriented individual with excellent German language skills. Previous experience as a customer service representative or in a similar role is essential. Technical proficiency is also a plus.
Required Skills and Qualifications:
- Fluency in German and English, both written and spoken
- Previous experience as a customer service representative or in a similar role
- Excellent listening and communication skills
- Ability to work effectively in a team environment
Benefits:
As a valued member of our team, you can expect:
- A competitive salary, estimated at around £25,000 - £30,000 per annum, depending on experience
- The opportunity to work in a dynamic and supportive team environment
- Ongoing training and development opportunities
Company Overview:
We are a leading language recruitment agency, helping businesses find talented individuals like you to fill their language-related roles. With a strong focus on customer service excellence, we pride ourselves on delivering exceptional results for our clients and candidates alike.
