Customer Service Representative
hace 3 días
Company Overview: Newco Communications is a leading player in the payments industry, striving to deliver innovative solutions to its clients.
">">About the Role: We are seeking a skilled Customer Service Representative with native-level German language proficiency to join our team in Barcelona. This role involves providing assistance to credit card holders, ensuring the security and protection of sensitive data.
">Job Description:
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- Answering customer inquiries: Respond to questions about secure payment methods, credit card balances, address changes, limit changes, and payment refusals.">
- Analyzing suspicious transactions: Work with customers to identify and resolve potentially fraudulent activities.">
- Providing solutions: Explain and assist with solutions for payment issues, ensuring customer satisfaction.">
Requirements:
">- ">
- Native-level German: Excellent written and spoken German language skills are required.">
- Good English level: Proficiency in English is necessary for effective communication.">
- Basic computer skills: Familiarity with computers and software applications.">
- Flexibility: Willingness to work evening and weekend shifts as needed.">
- Customer service experience: Prior experience in customer-facing roles is an asset.">
Benefits:
">- ">
- Competitive salary: A salary of approximately €30,000 per annum, commensurate with experience.">
- Diverse and lively workplace: Join a dynamic team that values diversity and fosters a fun atmosphere.">
- Hybrid working model: Enjoy flexibility with our blend of remote and office work.">
- Opportunities for growth: Develop your career with us and take advantage of internal opportunities.">
- Extensive training: Receive comprehensive training to excel in your role.">
- Unforgettable staff parties: Celebrate milestones and build lasting memories with your colleagues.">
- Equal opportunity employer: We welcome applications from diverse candidates and ensure equal consideration.">
EQUAL OPPORTUNITIES EMPLOYER: Newco Communications is an equal opportunity employer and welcomes applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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