Customer Service Representative

hace 3 días


Tres Cantos, Madrid, España Nutreco A tiempo completo
About Us

Nutreco is a global leader in animal nutrition and aquafeed, offering advanced nutritional solutions for millions of consumers worldwide. Our purpose, Feeding the Future, aims to address the challenge of feeding 9 billion people by 2050.

Job Description

We are seeking a skilled Customer Service Representative to join our team. As a key member of our Customer Service department, you will play a crucial role in handling customer inquiries, resolving issues, and providing exceptional service to our customers.

Key Responsibilities:
  • Handle incoming orders and process customer requests in a timely and accurate manner.
  • Answer questions about product assortment and applications, quoting prices and delivery times.
  • (Re)negotiate contracts with customers for renewals regarding price, specifications, and delivery within defined parameters and standards set by Sales.
  • Monitor, replenish, and enter order data into automated systems for further order processing, tracking of orders being processed, identifying potential problems, and ensuring timely and correct delivery of relevant information to the administration, purchasing, and forwarding departments.
  • Update product data in relevant systems, providing up-to-date insights into products, prices, and other relevant information, including processing of price indexations and adjustments, and/or entering prices for new products and introducing new products in the system.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with customer relationship management (CRM) software and experience with data entry and order processing systems.
  • Strong analytical and mathematical skills, with the ability to interpret data and make informed decisions.
Benefits

We offer a competitive salary of $45,000 per year, as well as a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Additionally, we provide opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

Estimated Salary: $45,000/year

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