Customer Service Manager

hace 5 meses

Tres Cantos, España Trouw Nutrition A tiempo completo

Would you like to contribute to a company that has ‘’Feeding the Future’’ as its mission? Do you have experience as a Customer Service Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for you

**What are you going to do?**

Nutreco's mission is to feed the future. We develop and provide innovative feed technologies, premixes and unique software solutions and services for the animal nutrition industry. Our cutting-edge products, models and services are all designed to optimize animal nutrition and animal health through all life stages. In a world with limited natural resources, our ambition is to meet the rising food needs of a growing world population in a sustainable manner.

In order to continue to fulfill our ambition as a market leader, the intrinsic demands for the growing business and customer support, the company is further investing in the area of Operations. The role gives you a unique opportunity to co-create and further develop our models and solutions with access to a multi-disciplinary and highly motivated team.

**What are your key accountabilities?**
- Supervise day-to-day operations with the customer service department and with the local team leaders.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to make sure we are meeting expectations.
- Implement an effective customer experience program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports.
- Stay informed on the latest industry techniques and methodologies.

**What we offer**
- Flexible working hours and hybrid working model
- Reduced working hours on Fridays and during the summer
- 26 days of paid vacation
- Private health insurance (partly paid by the company)
- Subsidised meals in our canteen and fruit and coffee at your disposal
- Personal development programs, online training, and opportunities to get involved in different projects depending on your interests
- Regular company and team events

**What you need to succeed**
- A minimum of 5 years of proven experience in a customer service position
- Skills to lead projects and teams
- Proficiency in Microsoft Office (Advanced excel and Power Point) and customer service software.
- Great level in both spoken and written English
- Willingness to travel through Spain and Portugal visiting the different teams.

**Our organisation**

Nutreco is a global leader in animal nutrition and fish feed. Our advanced nutritional solutions are at the origin of food for millions of consumers worldwide. Quality, innovation and sustainability are guiding principles, embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture. Experience across 100 years brings Nutreco a rich heritage of knowledge and experience for building its future.

**Equal Opportunity Employer**

Nutreco is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Nutreco is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.

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