
Customer Service Representative
hace 2 semanas
Sales and Sales Support
- Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the
realization of effective customer communication.
- (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in
order to continue the relationships with customers meeting volume, quality and price requirements.
- Order processing and data management
- Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order
data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct
delivery of relevant information to the administration, purchasing and forwarding
- Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price
indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment
- Customer relationship management
- Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal
with all customer encounters.
- Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to
timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be
processed correctly
- Customer satisfaction
- Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems /
complaints
- Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased.
This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a
problem description, according to procedures; escalate complex problems / complaints
- Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative
consolidation of the notification, and recording in system
- Continuous improvement
- Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.
- Communication / coordination
- Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers on
complex problems / complaints. Conducts correspondence and preparation of reports
- May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan and
realize day-to-day activities and optimal work distribution within the team.
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Customer Service Representative
hace 3 semanas
Tres Cantos, España Nutreco A tiempo completoCustomer Service Representative page is loadedCustomer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted 2 Days Ago job requisition id VAC22344 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
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Customer Service Representative
hace 3 semanas
Tres Cantos, España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He/she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.Activities include accepting and...
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Customer Service Representative
hace 7 días
Tres Cantos, España Nutreco A tiempo completo**Customer Service Representative**: - Sales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and...
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Customer Service Team Leader
hace 3 semanas
Tres Cantos, Madrid, España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.Activities include accepting and...
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Customer Service Administrative
hace 2 semanas
Tres Cantos, España Siemens A tiempo completoSiemens Mobility is a separately managed company of Siemens. As a leader in transportation solutions for over 160 years, Siemens Mobility is constantly innovating its portfolio in its core areas of rolling stock, rail automation and electrification, turnkey systems, intelligent traffic systems, as well as related services. With digitalization, Siemens...
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Customer Service Manager
hace 7 días
Tres Cantos, España Trouw Nutrition A tiempo completoWould you like to contribute to a company that has ‘’Feeding the Future’’ as its mission? Do you have experience as a Customer Service Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for you! **What are you going to do?** Nutreco's mission is to feed the future....
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Customer Service Specialist With Portuguese
hace 3 semanas
Tres Cantos, España Coopervision A tiempo completoA brighter future awaits you At CooperVision, we are proud to be a global leader in contact lenses.At our innovative sites worldwide, we manufacture and distribute contact lenses to some of the biggest names in vision correction.We're all about creating brighter futures for our customers, our wearers and our people. The Customer Experience Specialist is the...
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Customer Service Trainee
hace 5 días
Tres Cantos, Madrid, España Haleon A tiempo completoHola, Somos Haleon, Una nueva empresa líder mundial en salud del consumidor. Formada por todos los que se unen a nosotros, juntos, estamos mejorando la salud diaria de miles de millones de personas. Mediante el crecimiento y la innovación de nuestra cartera global de marcas líderes en su categoría -incluidas Sensodyne, Panadol, Advil, Voltadol,...
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IT Service Manager
hace 2 semanas
Tres Cantos, Madrid, España Siemens S.A. A tiempo completoPosition Overview: Siemens GBS (Global Business Services) is in search of a dedicated IT Service Manager with a preference for candidates possessing a background in HR or IT systems, and hands-on experience in both on-premise and cloud-based SaaS solutions. The role places a strong emphasis on IT and Cybersecurity compliance, making relevant expertise in...
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Customer Experience Internship
hace 3 semanas
Tres Cantos, España Coopervision A tiempo completoA brighter future awaits you At CooperVision, we are proud to be a global leader in contact lenses.At our innovative sites worldwide, we manufacture and distribute contact lenses to some of the biggest names in vision correction.We're all about creating brighter futures for our customers, our wearers and our people. The Customer Experience Specialist is the...
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Auxiliar Administrativo/a
hace 5 días
Tres Cantos, España NO USAR A tiempo completo**Descripción**: Desde Faster Empleo ETT buscamos un/a Auxiliar Administrativo/a para puesto estable de Customer Service Representative en una importante empresa de nutrición animal ubicada en Tres Cantos. Funciones: - Introducir, procesar y grabar datos de pedidos - Tramitación de incidencias - Gestión de control de stock - Comprobación de facturas -...
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Sales Engineer for Medium Voltage
hace 2 días
Tres Cantos, España Siemens Mobility A tiempo completo**Job ID**: - 366745**Company**: - Siemens S.A.**Organization**: - Smart Infrastructure**Job Family**: - Sales**Experience Level**: - Mid-level Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - Permanent- Siemens Smart Infrastructure Electrification Automation Customer Service (SI EA...
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Customer Service Trainee
hace 5 días
Tres Cantos, España Haleon A tiempo completoHola, Somos Haleon, Una nueva empresa líder mundial en salud del consumidor. Formada por todos los que se unen a nosotros, juntos, estamos mejorando la salud diaria de miles de millones de personas. Mediante el crecimiento y la innovación de nuestra cartera global de marcas líderes en su categoría -incluidas Sensodyne, Panadol, Advil, Voltadol,...
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Customer Services Professional Medium Voltage
hace 1 semana
Tres Cantos, Madrid, España Siemens Mobility A tiempo completoSmart Infrastructure Electrification & Automation Customer Service is a growing department that offers long-term service partnerships for Medium Voltage Equipment (M.V. Switchgears, M.V. Circuit Breakers, Inverters, Protection and Control Systems). These services include preventive inspections, repairs, spare parts, monitoring and diagnostics, modernization...
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Application Service Expert
hace 5 días
Tres Cantos, España Air Liquide A tiempo completoAlizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapour, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting, implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ;...
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Customer demand manager for IT applications
hace 5 días
Tres Cantos, Madrid, España Siemens S.A. A tiempo completoWe are looking for a Customer demand manager who will coordinate the Global Business Services (GBS) Hire-to-retire(H2R) Digital People Solutions (DPS) Applications portfolio for Siemens Energy and its dependencies with services from other Siemens entities (Global Business Services Hire-to-retire, Human Resources, Information Technology etc..) as well as...
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Cybersecurity Service Coordinator
hace 6 días
Tres Cantos, España GMV A tiempo completoIf you like technology, innovative and different projects, your place is here! If you don't know us yet, we are an engineering company that works in different areas, such as space, robotics, cyber security, artificial intelligence or big data among many other international projects. You will be part of a team full of talent and creativity where your main...
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Cybersecurity Service Manager
hace 2 días
Tres Cantos, España GMV A tiempo completoIf the washing machine program is the only one you can’t figure out.... Your place is with us! We are expanding our teams in the cybersecurity and infraestructures sector to take on hardening projects. We´ll get to the point; we'll tell you what's not on the web. If you want to know more about de GMV **WHAT CHALLENGE WILL YOU BE TAKING ON?** In our...
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Customer Services Professional Medium Voltage
hace 2 semanas
Tres Cantos, España Siemens A tiempo completoSmart Infrastructure Electrification & Automation Customer Service is a growing department that offers long-term service partnerships for Medium Voltage Equipment (M.V. Switchgears, M.V. Circuit Breakers, Inverters, Protection and Control Systems). These services include preventive inspections, repairs, spare parts, monitoring and diagnostics, modernization...
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IT Service Professional
hace 2 días
Tres Cantos, España Siemens Mobility A tiempo completo**Job ID**: - 368127**Company**: - Siemens S.A.**Organization**: - Global Business Services**Job Family**: - Information Technology**Experience Level**: - Experienced Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent**Location**:This position is open for Spain, Lisbon, Portugal...