Customer Service Representative
hace 4 meses
Sales and Sales Support
- Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the
realization of effective customer communication.
- (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in
order to continue the relationships with customers meeting volume, quality and price requirements.
- Order processing and data management
- Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order
data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct
delivery of relevant information to the administration, purchasing and forwarding
- Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price
indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment
- Customer relationship management
- Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal
with all customer encounters.
- Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to
timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be
processed correctly
- Customer satisfaction
- Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems /
complaints
- Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased.
This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a
problem description, according to procedures; escalate complex problems / complaints
- Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative
consolidation of the notification, and recording in system
- Continuous improvement
- Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.
- Communication / coordination
- Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers on
complex problems / complaints. Conducts correspondence and preparation of reports
- May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan and
realize day-to-day activities and optimal work distribution within the team.
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Customer Service Representative
hace 2 semanas
Tres Cantos, Madrid, España Nutreco A tiempo completoJob DescriptionJob Summary:The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to internal and external customers. This role will also involve processing orders, managing customer data, and collaborating with cross-functional teams to ensure seamless customer...
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Customer Service Representative
hace 2 semanas
Tres Cantos, Madrid, España Nutreco A tiempo completoJob DescriptionJob Summary:The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to internal and external customers. This role will also involve processing orders, managing customer data, and collaborating with cross-functional teams to ensure seamless customer...
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Customer Service Representative
hace 2 semanas
Tres Cantos, Madrid, España Trouw nutrition A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trouw Nutrition. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Communication: Respond to...
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Customer Service Representative
hace 2 semanas
Tres Cantos, Madrid, España Trouw nutrition A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Trouw Nutrition. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Communication: Respond to...
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Customer Service Representative
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Tres Cantos, España Nutreco A tiempo completoCustomer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC21074 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
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Customer Service Representative
hace 4 semanas
Tres Cantos, España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...
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Customer Service Representative
hace 2 semanas
Tres Cantos, España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo.Activities include accepting and...
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Customer Service Representative
hace 3 meses
Tres Cantos, España Nutreco A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include...
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Customer Service Representative
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Customer Service Representative
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Tres Cantos, Madrid, España Nutreco A tiempo completoJob Description:Key Responsibilities:Customer Service and Sales SupportProvide exceptional customer service by responding to customer inquiries, resolving issues, and escalating complex problems to ensure customer satisfaction and loyalty.Support sales efforts by communicating product information, answering questions, and providing quotes to customers.Order...
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Customer Service Representative
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Tres Cantos, Madrid, España Trouw nutrition A tiempo completoJob DescriptionJob Title: E-ordering SpecialistJob Summary:We are seeking a highly skilled E-ordering Specialist to join our team at Trouw Nutrition. As an E-ordering Specialist, you will be responsible for providing exceptional customer service, processing orders, and managing customer relationships.Key Responsibilities:Customer Service: Respond to customer...
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Customer Service Representative
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Tres Cantos, Madrid, España Trouw nutrition A tiempo completoJob DescriptionJob Title: E-ordering SpecialistJob Summary:We are seeking a highly skilled E-ordering Specialist to join our team at Trouw Nutrition. As an E-ordering Specialist, you will be responsible for providing exceptional customer service, processing orders, and managing customer relationships.Key Responsibilities:Customer Service: Respond to customer...
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Customer Service Representative
hace 4 meses
Tres Cantos, España Trouw nutrition A tiempo completo· Sales and Sales Support o Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. o Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery...
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Customer Service Manager
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Customer Support Specialist
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Tres Cantos, Madrid, España Nutreco A tiempo completoJob DescriptionJob Summary:The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to internal and external customers. This role will also involve processing orders, managing customer data, and collaborating with cross-functional teams to ensure seamless customer...
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Customer Support Specialist
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Tres Cantos, Madrid, España Nutreco A tiempo completoJob DescriptionJob Summary:The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to internal and external customers. This role will also involve processing orders, managing customer data, and collaborating with cross-functional teams to ensure seamless customer...
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Customer Experience Coordinator
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Customer Experience Coordinator
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Tres Cantos, Madrid, España Nutreco A tiempo completoJob DescriptionJob Summary:The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to internal and external customers. This role will also involve processing orders, managing customer data, and collaborating with cross-functional teams to ensure seamless customer...
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Tres Cantos, España NA A tiempo completoDesde Adecco, iniciamos la búsqueda de perfiles de Customer Service para importante empresa del sector de la alimentación ubicada en la zona de Tres Cantos- Zona norte de Madrid. Funciones a realizar: Atención telefonica a clientes.Tramitacion de pedidos ,introducción del pedido en sistema informático y seguimiento del mismo hasta su entrega...
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Customer Service Representative
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Tres Cantos, España Nutreco A tiempo completoVentas y soporte de ventasApoya e inicia acciones de seguimiento contactando a los clientes (primera y segunda línea) e informándoles sobre los productos con el fin de contribuir a la realización de una comunicación efectiva con el cliente.Responde preguntas sobre el surtido de productos y aplicaciones, la producción basada en productos estándar,...
