Customer Service Team Leader

hace 3 semanas


Tres Cantos, Madrid, España Trouw Nutrition A tiempo completo

At Trouw Nutrition, we're seeking an exceptional Customer Service Team Leader to drive customer satisfaction and commercial targets. This dynamic role offers the perfect blend of customer-facing responsibilities and team leadership opportunities.

Key Responsibilities:
  • Customer Service: Deliver proactive support to customers through effective communication, issue resolution, and problem-solving skills.
  • Team Leadership: Supervise and coordinate the activities of the Customer Services team, ensuring optimal work distribution and day-to-day operations.
  • Sales Support: Collaborate with sales teams to provide product information, pricing, and delivery times, negotiating contracts for renewals within defined parameters.
  • Order Processing: Handle incoming orders, monitor replenishments, and enter order data into automated systems for timely and proper delivery.
  • Customer Relationship Management: Manage customer records, handle requests, and update customer information in line with company policies and procedures.
Requirements:
  • Proven Track Record: Demonstrate a history of delivering excellent customer service, resolving complex problems, and driving customer satisfaction.
  • Leadership Skills: Showcase strong leadership abilities, including team management, coaching, and development.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, teams, and stakeholders.
  • Problem-Solving Skills: Display strong analytical and problem-solving skills, with the ability to identify and escalate complex issues.
  • Technical Skills: Proficiency in using CRM systems, Microsoft Office, and other relevant software applications.
About Us:

Trouw Nutrition is the global leader in innovative feed specialties, premixes, and nutritional services for the animal nutrition industry. We offer species-specific nutritional solutions that boost productivity and support animal health throughout all life stages.

We are an equal opportunity employer, committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Our mission is Feeding the Future.



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