Customer Service Representative
hace 6 meses
· Sales and Sales Support
o Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the
realization of effective customer communication.
o Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
o (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in
order to continue the relationships with customers meeting volume, quality and price requirements.
· Order processing and data management
o Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order
data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct
delivery of relevant information to the administration, purchasing and forwarding
o Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price
indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment
· Customer relationship management
o Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal
with all customer encounters.
o Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to
timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be
processed correctly
· Customer satisfaction
o Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems /
complaints
o Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased.
This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a
problem description, according to procedures; escalate complex problems / complaints
o Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative
consolidation of the notification, and recording in system
· Continuous improvement
o Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.
· Communication / coordination
o Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers on
complex problems / complaints. Conducts correspondence and preparation of reports
o May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan and
realize day-to-day activities and optimal work distribution within the team.
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Customer Service Representative
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completoCustomer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC22046 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line...
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Customer Service Representative
hace 3 meses
Tres Cantos, España Nutreco A tiempo completoCustomer Service Representative page is loaded Customer Service Representative Apply locations Tres Cantos, Madrid time type Full time posted on Posted Yesterday job requisition id VAC21074 The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines.He / she...
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Customer Service Representative
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completo**Customer Service Representative**: - Sales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and...
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Customer Service Representative
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Tres Cantos, España Nutreco A tiempo completo**Customer Service Representative**: - Ventas y soporte de ventas - Apoya e inicia acciones de seguimiento contactando a los clientes (primera y segunda línea) e informándoles sobre los productos con el fin de contribuir a la Realización de una comunicación efectiva con el cliente. - Responde preguntas sobre el surtido de productos y aplicaciones, la...
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Customer Service Team Leader
hace 1 semana
Tres Cantos, España Trouw Nutrition A tiempo completoThe Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively and in line with the relevant guidelines. He / she ensures adequate and reliable customer administration, in order to contribute to customer satisfaction and realization of the commercial targets of the OpCo. Activities include accepting and...
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Customer Service Representative
hace 6 meses
Tres Cantos, España Trouw Nutrition A tiempo completoSales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and...
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Customer Service Manager
hace 6 meses
Tres Cantos, España Trouw Nutrition A tiempo completoWould you like to contribute to a company that has ‘’Feeding the Future’’ as its mission? Do you have experience as a Customer Service Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for you! **What are you going to do?** Nutreco's mission is to feed the future....
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Customer Service Bo Data Analyst
hace 2 semanas
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Customer Service BO Data Analyst
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completoCustomer Service BO Data Analyst Job Description Dentro del área de Back Office, el especialista en reporte y análisis de datos contribuirá en la optimización y mejora de procesos y procedimientos así como en la mejora continua en nuestro Departamento de Atención al Cliente. El transformar datos en insights valiosos y proponer soluciones innovadoras...
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Customer Service Team Leader
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completoCustomer Service Team LeaderJob DescriptionSales and Sales SupportSupports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication.Answers questions about product assortment and applications, production based on standard product, quoting...
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Customer Service Team Leader
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completoCustomer Service Team Leader Job Description Sales and Sales Support Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products in order to contribute to effective customer communication. Answers questions about product assortment and applications, production based on standard product,...
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Customer Service Team Lead
hace 17 horas
Tres Cantos, Madrid, España Trouw Nutrition A tiempo completoJob Summary:Trouw Nutrition is seeking a skilled Customer Service Team Lead to join our team in animal nutrition. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our customers, ensuring their needs are met and exceeding their expectations.About Us:Trouw Nutrition is the global leader in...
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Customer Service Team Leader
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completo**Customer Service Team Leader**: - Sales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and...
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Customer Service BO Data Analyst
hace 1 semana
Tres Cantos, España Trouw Nutrition A tiempo completoLa misión del Back Office Specialist en reporte y análisis de datos es proporcionar un análisis detallado y preciso de los datos operativos de la gestión de pedidos y el servicio de atención al cliente, con el fin de optimizar el rendimiento y la calidad del servicio al cliente. A través de la recopilación y análisis de información de resultados, el...
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Customer Service BO Data Analyst
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completoJob DescriptionDentro del área de Back Office, el especialista en reporte y análisis de datos contribuirá en la optimización y mejora de procesos y procedimientos así como en la mejora continua en nuestro Departamento de Atención al Cliente. El transformar datos en insights valiosos y proponer soluciones innovadoras es el objetivo principal de esta...
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Customer Service Bo Data Analyst
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completo**Customer Service BO Data Analyst**: Dentro del área de Back Office, el especialista en reporte y análisis de datos contribuirá en la optimización y mejora de procesos y procedimientos así como en la mejora continua en nuestro Departamento de Atención al Cliente. El transformar datos en insights valiosos y proponer soluciones innovadoras es el...
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Customer Service BO Data Analyst
hace 2 días
Tres Cantos, España Nutreco A tiempo completoCustomer Service BO Data Analyst Ubicación: Tres Cantos, Madrid Tipo de tiempo: Full time Publicado: 14 días atrás Misión: La misión del Back Office Specialist en reporte y análisis de datos es proporcionar un análisis detallado y preciso de los datos operativos de la gestión de pedidos y el servicio de atención al cliente, con el fin de...
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Customer Service BO Data Analyst New
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completoJob Description Dentro del área de Back Office, el especialista en reporte y análisis de datos contribuirá en la optimización y mejora de procesos y procedimientos así como en la mejora continua en nuestro Departamento de Atención al Cliente. El transformar datos en insights valiosos y proponer soluciones innovadoras es el objetivo principal de esta...
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Customer Service Bo Data Analyst
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completoCustomer Service BO Data AnalystApplyLocations: Tres Cantos, MadridTime Type: Full timePosted on: Posted YesterdayJob Requisition ID: VAC22000La misión del Back Office Specialist en reporte y análisis de datos es proporcionar un análisis detallado y preciso de los datos operativos de la gestión de pedidos y el servicio de atención al cliente, con el fin...
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Customer Service BO Data Analyst
hace 2 semanas
Tres Cantos, España Nutreco A tiempo completoCustomer Service BO Data Analyst Apply Locations: Tres Cantos, Madrid Time Type: Full time Posted on: Posted Yesterday Job Requisition ID: VAC22000 La misión del Back Office Specialist en reporte y análisis de datos es proporcionar un análisis detallado y preciso de los datos operativos de la gestión de pedidos y el servicio de atención al cliente, con...
