Customer Service Representative
hace 1 mes
· Sales and Sales Support
o Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the
realization of effective customer communication.
o Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery times
o (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and standards set by Sales, in
order to continue the relationships with customers meeting volume, quality and price requirements.
· Order processing and data management
o Handles incoming orders, in order to realize a timely and proper delivery of orders to customers. This includes monitoring, replenishing and entering order
data into automated system for further order processing, tracking of orders being processed, identifying (potential) problems and ensuring timely and correct
delivery of relevant information to the administration, purchasing and forwarding
o Updates product data in the relevant systems, giving an up-to-date insight in products, prices and other relevant information, including processing of price
indexations and adjustments and/or enterering prices for new products and introducing of new products in the system, possibly add to customer assortment
· Customer relationship management
o Manages records and handles all customer requests and incoming orders in line with company policies and procedures, in order to effectively and timely deal
with all customer encounters.
o Registers, administers and updates all customer information, contracts, requests, order data, complaints and/or signals in the relevant systems in order to
timely, accurately and completely have insight in the type and status of customers, contracts, requests, complaints and/or signals, and orders can be
processed correctly
· Customer satisfaction
o Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence, if possible by actively solving problems /
complaints
o Provides support to customers on the most common standard problems, questions, complaints, etc., so that they are resolved and customers be appeased.
This includes properly recording of the problem or the complaint, determine the nature and cause of problem / complaint and translate the message into a
problem description, according to procedures; escalate complex problems / complaints
o Monitors progress of delegated or escalated problems / complaints and keeps the customer informed about the status of reporting, administrative
consolidation of the notification, and recording in system
· Continuous improvement
o Signals bottlenecks in (work) processes, procedures and/or systems and contribute to the change / optimization of the department.
· Communication / coordination
o Communicates with clients and informing them about solutions to problems / complaints. Explains options on alternative products. Informs managers on
complex problems / complaints. Conducts correspondence and preparation of reports
o May plan, coordinate and supervise activities of the Customers Services team, taking into account applicable guidelines and procedure, in order to plan and
realize day-to-day activities and optimal work distribution within the team.
-
Customer Service Representative
hace 1 mes
Tres Cantos, España Trouw Nutrition A tiempo completoSales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - (Re)negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and...
-
Customer Service Representative
hace 5 días
Tres Cantos, Madrid, España Trouw nutrition A tiempo completo· Sales and Sales Support o Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. o Answers questions about product assortment and applications, production based on standard product, quoting prices and delivery...
-
Customer Service Manager
hace 3 semanas
Tres Cantos, España Trouw Nutrition A tiempo completoWould you like to contribute to a company that has ‘’Feeding the Future’’ as its mission? Do you have experience as a Customer Service Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for you! **What are you going to do?** Nutreco's mission is to feed the future....
-
Customer Service Manager
hace 5 días
Tres Cantos, Madrid, España Trouw Nutrition A tiempo completoWould you like to contribute to a company that has ''Feeding the Future'' as its mission? Do you have experience as a Customer Service Manager? Are you looking for a new challenge in an international animal nutrition company? Then Nutreco has this interesting position for youWhat are you going to do?Nutreco's mission is to feed the future. We develop and...
-
Customer Service Team Lead
hace 5 días
Tres Cantos, Madrid, España Trouw nutrition A tiempo completoJoin Our Purpose - Feeding the FutureNutreco is dedicated to 'Feeding the Future' with sustainable practices. Nutreco has two business divisions: Skretting offers innovative aquafeed solutions, while Trouw Nutrition focuses on animal nutrition.We are looking for a skilled Customer Service Team Lead to manage daily operations within the department,...
-
Coordinador/a departamento de Customer Service con INGLES
hace 2 semanas
Tres Cantos, España NA A tiempo completoDesde Adecco Selección colaboramos con Empresa dedicada a la producción de nutrición animal, en la incorporación en su plantilla de un/a Coordinador/a para el departamento de Customer Service.Misión principal: Liderar y coordinar al equipo y todas las actividades relacionadas con el ciclo de vida del pedido, con un enfoque centrado en el cliente para...
-
Customer Service Trainee
hace 5 días
Tres Cantos, Madrid, España Haleon A tiempo completoHola, Somos Haleon, Una nueva empresa líder mundial en salud del consumidor. Formada por todos los que se unen a nosotros, juntos, estamos mejorando la salud diaria de miles de millones de personas. Mediante el crecimiento y la innovación de nuestra cartera global de marcas líderes en su categoría -incluidas Sensodyne, Panadol, Advil, Voltadol, Theraflu,...
-
Customer Service Trainee
hace 5 días
Tres Cantos, Madrid, España Haleon A tiempo completoHola, Somos *Haleon*, Una **nueva empresa líder mundial en salud del consumidor**. Formada por todos los que se unen a nosotros, juntos, estamos mejorando la salud diaria de miles de millones de personas. Mediante el crecimiento y la innovación de nuestra cartera global de marcas líderes en su categoría -incluidas *Sensodyne*, *Panadol*, *Advil*,...
-
Customer Support Engineer
hace 2 semanas
Tres Cantos, España Revvity A tiempo completo**Purpose** Impact sales of Revvity by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company. Impact positively on the overall performance of the Revvity Business by maintaining a flexible approach to work. Planning and executing work in an effective and...
-
Customer Service turnos rotativos. Tres Cantos
hace 2 semanas
Tres Cantos, España NA A tiempo completoEn Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin EtiquetasDesde Adecco, iniciamos la búsqueda de perfiles de Customer Service para importante empresa del sector de la alimentación ubicado en Tres CantosFunciones a realizar:Introducción de datos de pedidosProcesamiento de datos de pedidosGrabación de datos de...
-
Prácticas Customer Service Madrid
hace 5 días
Tres Cantos, Madrid, España Haleon Spain, S.A. A tiempo completoHaleon es una nueva empresa líder mundial en salud del consumidor, dedicada a mejorar la salud diaria de millones de personas a través de marcas como Sensodyne, Panadol, Advil, Voltadol, Theraflu, Otrivin y Centrum. Combinamos conocimiento humano y ciencia confiable para crear un entorno y una cultura únicos. El departamento de Customer Service en Haleon...
-
Prácticas Customer Service Madrid
hace 3 semanas
Tres Cantos, España Haleon Spain, S.A. A tiempo completoHaleon es una nueva empresa líder mundial en salud del consumidor, dedicada a mejorar la salud diaria de millones de personas a través de marcas como Sensodyne, Panadol, Advil, Voltadol, Theraflu, Otrivin y Centrum. Combinamos conocimiento humano y ciencia confiable para crear un entorno y una cultura únicos. El departamento de Customer Service...
-
Prácticas Customer Service Madrid
hace 3 semanas
Tres Cantos, Madrid, España Haleon Spain, S.A. A tiempo completoHaleon es una nueva empresa líder mundial en salud del consumidor, dedicada a mejorar la salud diaria de millones de personas a través de marcas como Sensodyne, Panadol, Advil, Voltadol, Theraflu, Otrivin y Centrum. Combinamos conocimiento humano y ciencia confiable para crear un entorno y una cultura únicos. El departamento de Customer Service en Haleon...
-
Customer Support Engineer
hace 2 semanas
Tres Cantos, España PerkinElmer A tiempo completoOur Customer Service team is responsible for maintaining a high standard, professional customer support used by customers throughout the region. In this role, the **Customer Service Engineer** will act as the face for the company, making sure our customer needs are met in a timely and efficient manner. Main product groups that will be supported are our...
-
Prácticas Customer Service Madrid
hace 3 semanas
Tres Cantos, España Haleon Spain, S.A. A tiempo completoHaleon Spain, S.A. **Tres Cantos** (Madrid) T/2024/45108 **Solicita ya el acceso a una beca de prácticas en Haleon Spain, S.A.** ¿Qué ofrece la empresa? - **1** plaza de prácticas en Haleon Spain, S.A. de **12 meses** para incorporarse en **julio 2024**: - Bolsa de ayuda de **800,00€** brutos mensuales - 8h. diarias en Jornada completa -...
-
Customer Service Trainee
hace 4 semanas
Tres Cantos, España Haleon A tiempo completoHola, Somos Haleon, Una nueva empresa líder mundial en salud del consumidor. Formada por todos los que se unen a nosotros, juntos, estamos mejorando la salud diaria de miles de millones de personas. Mediante el crecimiento y la innovación de nuestra cartera global de marcas líderes en su categoría -incluidas Sensodyne, Panadol, Advil, Voltadol, Theraflu,...
-
Auxiliar Administrativo/a
hace 3 semanas
Tres Cantos, España NO USAR A tiempo completo**Descripción**: Desde Faster Empleo ETT buscamos un/a Auxiliar Administrativo/a para puesto estable de Customer Service Representative en una importante empresa de nutrición animal ubicada en Tres Cantos. Funciones: - Introducir, procesar y grabar datos de pedidos - Tramitación de incidencias - Gestión de control de stock - Comprobación de facturas -...
-
Cybersecurity Representative
hace 5 días
Tres Cantos, Madrid, España Siemens A tiempo completoWe create value and manage Siemens' real estate portfolioOur roots are in corporate real estate management for Siemens. In this role, we take overall responsibility for all real estate activities. We manage the portfolio, optimize space utilization, oversee operation of our real estate, including all real-estate-related services, are responsible for letting...
-
Sales Engineer for Medium Voltage
hace 2 meses
Tres Cantos, España Siemens Digital Industries Software A tiempo completoSiemens Smart Infrastructure Electrification Automation Customer Service (SI EA CS) Spain is a growing department that provides to its customers enduring service partnerships for Medium and Low Voltage Equipment (M.V. and L.V. Switchgears, M.V. Circuit Breakers), inverters, control and protection systems and e-chargers that encompass Preventive Inspections,...
-
Sales Engineer for Medium Voltage
hace 2 semanas
Tres Cantos, España Siemens Mobility A tiempo completo**Job ID**: - 366745**Company**: - Siemens S.A.**Organization**: - Smart Infrastructure**Job Family**: - Sales**Experience Level**: - Mid-level Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Hybrid (Remote/Office)**Contract Type**: - Permanent- Siemens Smart Infrastructure Electrification Automation Customer Service (SI EA...
